About Us

User Interface Engineering is a leading research, training, and consulting firm specializing in web site and product usability. Jared M. Spool founded the company back in 1988 and has built UIE into the largest organization of its kind in the world. With our in-depth research findings based on user observation, we empower development teams to create usable web sites that increase customer satisfaction and loyalty.

Jared M. Spool, Founding Principal

Jared SpoolJared M. Spool is the founder of User Interface Engineering, the largest usability research organization of its kind in the world. If you’ve ever seen Jared speak about usability, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He’s been working in the field of usability and design since 1978, before the term "usability" was ever associated with computers.

Jared spends his time working with the research teams at the company, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year. He is also the conference chair and keynote speaker at the annual UI Conference and Web App Masters Tour, and manages to squeeze in a fair amount of writing time. He is author of the book, Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work.

You can reach Jared by calling our office or by sending mail to jspool AT uie DOT com.


We've worked with hundreds of companies all over the world, on e-commerce and corporate web sites and products ranging from airport security devices to spreadsheets to financial systems. Perhaps we've worked with someone you know.


We are committed to client satisfaction, so committed, in fact, that we guarantee our work 100%. If you are not satisfied with the quality of our work or one of our courses or workshops you may request a refund, that’s how confident we are that we will meet your expectations.

Contact Information

User Interface Engineering
510 Turnpike St., Suite 102
North Andover, MA 01845

Email: feedback AT uie DOT com

Or you can contact us through our on site form.

  Toll-free: (800) 588-9855 (within the US and Canada)
  Local: (978) 327-5561

Fax: (978) 327-5568

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