User Interface Engineering

More evidence that streamlining the user experience can impact the bottom line:

The first phase, which went live in December, reduced booking times by up to 40% by simplifying the number of steps needed to book from eight to five. This resulted in a 10% improvement in conversion levels across all MyTravel’s websites.

The second phase, which went live in June, involved a complete redesign of all sites, introducing a more intuitive navigational structure and better utilisation of page real estate. This has resulted in a further 10% improvement in conversion levels.

“The Internet is an increasingly important channel for us,” said Russell Gould, director of Digital Marketing at MyTravel. “We have already experienced substantial growth via our digital channels over the last period with online sales growing from less than five per cent in 2004 to over 20 per cent since March this year.”

ROI: MyTravel Redesign increases online Booking Conversion by 20% (via Usability News)

This entry was posted on Friday, September 8th, 2006 at 2:55 pm and is filed under Experience Design, Resources, Web Applications . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.