User Interface Engineering

Matt Linderman at Signal vs. Noise wrote about how Netflix “nails the customer experience” in everything they do:

I never review things online. Except at Netflix. And that’s because it’s a no-brainer. An email shows up each time I return a movie. Just one click and it’s rated. These empowered emails may seem like a small thing but it’s a sign of the way Netflix works.

You’ll have a chance to meet Sean Kane, one of the Netflix braintrust behind their awesome experience, at the upcoming UIE Web App Summit in Monterey, CA. Sean is probably the sweetest guy on the planet and gets all excited when you start talking about the things that make Netflix work (and justifiably so). Make sure you stop by and talk to him when you’re there.

(We’re close to selling out, but still have a few seats left, so you’ll want to register right away, if you haven’t already.)

This entry was posted on Tuesday, December 26th, 2006 at 3:25 pm and is filed under Events, Experience Design, Web App Summit . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.