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	<title>Comments on: Getting Exactly What We Asked For</title>
	<atom:link href="http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/</link>
	<description>UIE\'s latest insights on the world of design</description>
	<pubDate>Fri,  5 Dec 2008 12:29:54 +0000</pubDate>
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		<title>By: Lynne</title>
		<link>http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-142707</link>
		<dc:creator>Lynne</dc:creator>
		<pubDate>Tue, 15 Jul 2008 14:56:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-142707</guid>
		<description>just an update to this old post. take a look at the feedback forums on the new Beta programs in Ebay's discussion groups. You will be amazed at the reactions of the users who are experiencing the "changes". As one of the "few?" who were chosen to NOT have the option to opt out of MY EBAY in Beta format for 4 weeks. I would like to give someone my opinion. The feedback thread on ebay's MY EBAY forum appears to be the only place it could be done. Emails are useless. I suggested a good comprehensive post-test survey.

I was hoping for some kind of relevant survey although the odds of that are slim... or at least let me know what day the mandatory testing will be over, so I can go about listing again in the classic version before it goes down in flames. The data they collect from my participation in this forced test will be inconclusive since I have not used the new Beta page or even clicked on the link to it for 10 days.And I don't plan on using it, since it is still incomplete and flawed. I was wondering if anyone here is aware of the issues in ebay similar to what I'm reporting? It would be nice to see some published "outsider's" written opinions on this, since the ebay community seems to exist in a vacuum.</description>
		<content:encoded><![CDATA[<p>just an update to this old post. take a look at the feedback forums on the new Beta programs in Ebay&#8217;s discussion groups. You will be amazed at the reactions of the users who are experiencing the &#8220;changes&#8221;. As one of the &#8220;few?&#8221; who were chosen to NOT have the option to opt out of MY EBAY in Beta format for 4 weeks. I would like to give someone my opinion. The feedback thread on ebay&#8217;s MY EBAY forum appears to be the only place it could be done. Emails are useless. I suggested a good comprehensive post-test survey.</p>
<p>I was hoping for some kind of relevant survey although the odds of that are slim&#8230; or at least let me know what day the mandatory testing will be over, so I can go about listing again in the classic version before it goes down in flames. The data they collect from my participation in this forced test will be inconclusive since I have not used the new Beta page or even clicked on the link to it for 10 days.And I don&#8217;t plan on using it, since it is still incomplete and flawed. I was wondering if anyone here is aware of the issues in ebay similar to what I&#8217;m reporting? It would be nice to see some published &#8220;outsider&#8217;s&#8221; written opinions on this, since the ebay community seems to exist in a vacuum.</p>
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		<title>By: Justin Duewel-Zahniser's Blog &#187; eBay and User Experience</title>
		<link>http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-86057</link>
		<dc:creator>Justin Duewel-Zahniser's Blog &#187; eBay and User Experience</dc:creator>
		<pubDate>Sun, 26 Aug 2007 18:55:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-86057</guid>
		<description>[...] Jared Spool of UIE Brain Sparks discusses eBay&#8217;s plan to focus on user experience. [...]</description>
		<content:encoded><![CDATA[<p>[...] Jared Spool of UIE Brain Sparks discusses eBay&#8217;s plan to focus on user experience. [...]</p>
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		<title>By: blog.dsetia.com&#187; Blog Archive &#187; Getting Exactly What We Asked For</title>
		<link>http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-85651</link>
		<dc:creator>blog.dsetia.com&#187; Blog Archive &#187; Getting Exactly What We Asked For</dc:creator>
		<pubDate>Wed, 22 Aug 2007 04:55:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-85651</guid>
		<description>[...] Someone in eBay&#8217;s user experience group must&#8217;ve rubbed the belly of a magic lamp last quarter, because a wish was definitely granted. Source: [Link] [...]</description>
		<content:encoded><![CDATA[<p>[...] Someone in eBay&#8217;s user experience group must&#8217;ve rubbed the belly of a magic lamp last quarter, because a wish was definitely granted. Source: [Link] [...]</p>
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		<title>By: Benjamin Ho</title>
		<link>http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-85562</link>
		<dc:creator>Benjamin Ho</dc:creator>
		<pubDate>Mon, 20 Aug 2007 20:29:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-85562</guid>
		<description>Hi Jared,

The recommendations you propose are quite avant-garde for those who do not like change.  I haven't decided yet whether I'm one of those people.  I do like those recommendations with a few comments:
1.  "Stop making recommendations" - I can understand how making my own recommendations from testing can seem imposing.  I think what everyone in our design teams need to understand is that they are only the beginning to the discussion of changes, not the end.  There still needs to be someone who compiles the data to make it readable.  Perhaps I can do just the testing in our next design.
2.  "Stop Conducting Evaluations" - We've actually embraced the idea of everyone having to test their designs with paper prototyping.  We've also found ways to "push out" the knowledge so everyone can benefit from the knowledge.  This way, everyone gets a say.  The caveat is that not everyone is proactive or available enough to do this so sometimes great ideas don't get spoken.  But there's always the next iteration.
3.  "Seek Out New Techniques [to help the team focus on user needs]" - I like this very much and I think we're doing a good job on it.  Of course, there's always room for improvement.

Thanks! ..and great article!
Ben</description>
		<content:encoded><![CDATA[<p>Hi Jared,</p>
<p>The recommendations you propose are quite avant-garde for those who do not like change.  I haven&#8217;t decided yet whether I&#8217;m one of those people.  I do like those recommendations with a few comments:<br />
1.  &#8220;Stop making recommendations&#8221; - I can understand how making my own recommendations from testing can seem imposing.  I think what everyone in our design teams need to understand is that they are only the beginning to the discussion of changes, not the end.  There still needs to be someone who compiles the data to make it readable.  Perhaps I can do just the testing in our next design.<br />
2.  &#8220;Stop Conducting Evaluations&#8221; - We&#8217;ve actually embraced the idea of everyone having to test their designs with paper prototyping.  We&#8217;ve also found ways to &#8220;push out&#8221; the knowledge so everyone can benefit from the knowledge.  This way, everyone gets a say.  The caveat is that not everyone is proactive or available enough to do this so sometimes great ideas don&#8217;t get spoken.  But there&#8217;s always the next iteration.<br />
3.  &#8220;Seek Out New Techniques [to help the team focus on user needs]&#8221; - I like this very much and I think we&#8217;re doing a good job on it.  Of course, there&#8217;s always room for improvement.</p>
<p>Thanks! ..and great article!<br />
Ben</p>
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		<title>By: Design for MySpace</title>
		<link>http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-85548</link>
		<dc:creator>Design for MySpace</dc:creator>
		<pubDate>Mon, 20 Aug 2007 15:26:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/2007/08/20/getting-exactly-what-we-asked-for/#comment-85548</guid>
		<description>Tough call Jared. I think it is difficult to say whether an organization would be ready for such a call or not, perhaps Christain is right with his diplomatic but thoughtful answer</description>
		<content:encoded><![CDATA[<p>Tough call Jared. I think it is difficult to say whether an organization would be ready for such a call or not, perhaps Christain is right with his diplomatic but thoughtful answer</p>
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