January 31st, 2008
SpoolCast Crew Episode 7 – The Book of Face
Recorded: December 7th, 2007 from the studios at UIE.
Brian Christiansen, UIE Podcast Producer
Duration: 1h 18m | File size: 45 MB
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This week, we have the latest installment of the SpoolCast crew (which we recorded back in December, and then got busy — sorry!).
Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.
Our panel took a look at this delicate balance and how the future UX team at Facebook might help to resolve this. Facebook makes a fascinating business case from which to extract lessons, and we think you’ll enjoy it, too.
Returning to the crew this week was our foreign UX correspondent based in Hong Kong, Mr. Danial Szuc. Dan is the Principal Usability consultant with Apogee Usability Asia Ltd.
Joining the crew for the first time in this episode were special guests David Armano, VP of Experience Design for Critical Mass and Robert Hoekman, Jr., CEO of Miskeeto. You can learn more about David at DavidArmano.com and you can learn more about Robert at rhjr.net. I think you’ll find their contributions to the panel insightful!Tweet