Comments on: UIEtips article: 3 Important Usability Challenges for Designing Web Apps http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/ UIE\'s latest insights on the world of design Sat, 18 May 2013 16:22:29 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: 10 Blog-Lesetipps der Woche für Shopbetreiber » Tipps, Muster, Checklisten, News, Urteile für Online-Händler » shopbetreiber-blog.de http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/comment-page-1/#comment-112559 10 Blog-Lesetipps der Woche für Shopbetreiber » Tipps, Muster, Checklisten, News, Urteile für Online-Händler » shopbetreiber-blog.de Fri, 14 Mar 2008 08:15:03 +0000 http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/#comment-112559 [...] 3 Important Usability Challenges… von UIE Brain Sparks [...] [...] 3 Important Usability Challenges… von UIE Brain Sparks [...]

]]> By: Daniel Szuc http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/comment-page-1/#comment-111960 Daniel Szuc Mon, 10 Mar 2008 03:38:44 +0000 http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/#comment-111960 Its frustrating when companies use clever names for products or key links in the information architecture. Always nice when companies make an effort to use plain language and not fancy marketing names for products or functionality. There are also times when business assumes that customers want to do everything online and this is not the case. User Research upfront is a nice way to uncover what the user is more inclined to do online versus wanting to speak to a person directly. Its frustrating when companies use clever names for products or key links in the information architecture. Always nice when companies make an effort to use plain language and not fancy marketing names for products or functionality.

There are also times when business assumes that customers want to do everything online and this is not the case. User Research upfront is a nice way to uncover what the user is more inclined to do online versus wanting to speak to a person directly.

]]> By: Sam T. http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/comment-page-1/#comment-110440 Sam T. Thu, 06 Mar 2008 19:58:32 +0000 http://www.uie.com/brainsparks/2008/03/05/uietips-article-3-important-usability-challenges-for-designing-web-apps/#comment-110440 We have a commercial web app that generates a document for users. (It's similar to tax software.) Currently, users pay at the end of the process, after completing the interview and before receiving their document. Some people on the development team are interested in trying out a pay-first model, before allowing the user to begin the interview. Naturally, we would provide plenty of information, document samples, and perhaps a demo to provide reassurance before they paid. Is there any research on pay upfront/pay-at-the-end for commercial web apps? Does anyone have experience with this? Thanks. We have a commercial web app that generates a document for users. (It’s similar to tax software.) Currently, users pay at the end of the process, after completing the interview and before receiving their document.

Some people on the development team are interested in trying out a pay-first model, before allowing the user to begin the interview. Naturally, we would provide plenty of information, document samples, and perhaps a demo to provide reassurance before they paid.

Is there any research on pay upfront/pay-at-the-end for commercial web apps? Does anyone have experience with this?

Thanks.

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