July 7th, 2008
Usability Tools Podcast: Moderating Usability Tests, Part 1
Recorded: July 3rd, 2008.
Brian Christiansen, UIE Podcast Producer
Duration: 33m | File size: 19 MB
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[ Show Notes ]
In this episode of Usability Tools, Brian Christiansen and I talk about how to moderate a usability test. Turns out, the episode got so long that we decided to break it into two parts. This week’s show focuses upon the different roles a single moderator needs to take on during the session.
The usability test moderator has a lot of influence on the success of the test. Moderating isn’t rocket science, but you’ll need to understand the basics before you sit down with your users.
In this week’s show, I talk about the three roles a moderator needs to play during the test.
First is the scientist. The scientist makes sure your tasks get done, notes get taken, and keeps the show on track.
Then we have the sportscaster. The sportscaster gives play-by-play so the design team members don’t miss anything the user does.
Lastly, there’s the role of the flight attendant. This is the most important role. Keeping your test participant happy and comfortable is your number one job.
Tune in to learn the specifics of each role and how they affect one another.
If you have questions about the role of the moderator, feel free to ask them in the comments. We’ll try to answer them and may even work them into a future show. Stay tuned for the second part of the Moderating show next week.
[This show is the first in a series we're going to do on the fundamentals of usability testing. In future shows, we'll cover the entire gamut of testing, from initial planning, through task design, to data analysis and beyond. We want to create a complete resource that you'll share with your entire team.]
Update: Part 2 is now posted.Tweet