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	<title>Comments on: MyCokeRewards Delivers Unrewarding Mobile Experience</title>
	<atom:link href="http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/</link>
	<description>UIE\'s latest insights on the world of design</description>
	<pubDate>Fri,  9 Jan 2009 04:32:32 +0000</pubDate>
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		<title>By: Janice</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/#comment-144324</link>
		<dc:creator>Janice</dc:creator>
		<pubDate>Sun, 23 Nov 2008 13:48:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-144324</guid>
		<description>What about all the useless caps you accumulate that say "this code was not entered correctly" because they are too light or printed screwy, so they won't accept them.  I have about 20 lids that won't work.  Does anyone have a physical address to coke so we can send them in for credit?</description>
		<content:encoded><![CDATA[<p>What about all the useless caps you accumulate that say &#8220;this code was not entered correctly&#8221; because they are too light or printed screwy, so they won&#8217;t accept them.  I have about 20 lids that won&#8217;t work.  Does anyone have a physical address to coke so we can send them in for credit?</p>
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		<title>By: Brian Christiansen</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/#comment-144000</link>
		<dc:creator>Brian Christiansen</dc:creator>
		<pubDate>Sun, 05 Oct 2008 23:20:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-144000</guid>
		<description>&lt;q&gt;"Note: our site is best viewed when you have Flash"&lt;/q&gt;

That's what the error reads. It should read, "Note: You cannot use this site unless you have/enable Flash."

Makes me think of mail-in rebates. Most people don't mail them in, and the companies wind up paying out very little. If you don't have/use Flash, then they don't have to give you your reward.</description>
		<content:encoded><![CDATA[<p><q>&#8220;Note: our site is best viewed when you have Flash&#8221;</q></p>
<p>That&#8217;s what the error reads. It should read, &#8220;Note: You cannot use this site unless you have/enable Flash.&#8221;</p>
<p>Makes me think of mail-in rebates. Most people don&#8217;t mail them in, and the companies wind up paying out very little. If you don&#8217;t have/use Flash, then they don&#8217;t have to give you your reward.</p>
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		<title>By: nortypig &#187; Blog Archive &#187; Context of Mobile</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/#comment-143999</link>
		<dc:creator>nortypig &#187; Blog Archive &#187; Context of Mobile</dc:creator>
		<pubDate>Sun, 05 Oct 2008 23:08:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-143999</guid>
		<description>[...] Spool looks very briefly at MyCokeRewards and the experience of the mobile user. It&#8217;s about context. He asks a fair question: Now, what are the odds that people drinking [...]</description>
		<content:encoded><![CDATA[<p>[...] Spool looks very briefly at MyCokeRewards and the experience of the mobile user. It&#8217;s about context. He asks a fair question: Now, what are the odds that people drinking [...]</p>
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		<title>By: robdew</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/#comment-143995</link>
		<dc:creator>robdew</dc:creator>
		<pubDate>Sun, 05 Oct 2008 15:29:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-143995</guid>
		<description>This is just barely scratching the surface.  If you end up actually using the flash app (I do - I drink a lot of soda) to get rewards it's a usability hell.

The whole UI is dog slow.  You will spend most of your time watching windows flip around, fade in fade out.  It's the most overanimated site I've ever seen.

You will be bombarded with a worthless survey every time you login.

Be careful what you click on, you made get the sound of a screaming crowd in some commercial.

You are only allowed to enter 10 codes per day.  You are only told this AFTER you enter the 10th code *correctly*.  There is no counter, no warning on the 9th code.  Woe is the person who accumulated a huge mass of caps and codes and expects to enter them infrequently.

This is really the one that does it for me: after you enter a code, you are asked which product it came from.  Seriously?  Coke doesn't know what codes came from what products?  For this stupid design choice, I always tell them I drink leaded Vanilla Coke, all the time, even though I never had and never would.

There are phantom controls that work before you login, but don't really work.  

Say you have 1000 points and you want to get a bunch of $1 off coupons.  You can imagine how it might work given the rest of the site design --  Locate the reward, click redeem, redirected to 3rd party fulfiller with broken scripts that won't display the coupon for you to print.  Select "mail me a coupon", re-enter your mailing address, click send.  That's for ONE coupon, about 30 points out of your 1000.

And of course if you redeem 10 coupons at the same time, they come in a stack of 10 individually mailed envelopes. 

In the end, it's pretty clear the site got no user testing, and is mainly designed to PREVENT people from redeeming points.</description>
		<content:encoded><![CDATA[<p>This is just barely scratching the surface.  If you end up actually using the flash app (I do - I drink a lot of soda) to get rewards it&#8217;s a usability hell.</p>
<p>The whole UI is dog slow.  You will spend most of your time watching windows flip around, fade in fade out.  It&#8217;s the most overanimated site I&#8217;ve ever seen.</p>
<p>You will be bombarded with a worthless survey every time you login.</p>
<p>Be careful what you click on, you made get the sound of a screaming crowd in some commercial.</p>
<p>You are only allowed to enter 10 codes per day.  You are only told this AFTER you enter the 10th code *correctly*.  There is no counter, no warning on the 9th code.  Woe is the person who accumulated a huge mass of caps and codes and expects to enter them infrequently.</p>
<p>This is really the one that does it for me: after you enter a code, you are asked which product it came from.  Seriously?  Coke doesn&#8217;t know what codes came from what products?  For this stupid design choice, I always tell them I drink leaded Vanilla Coke, all the time, even though I never had and never would.</p>
<p>There are phantom controls that work before you login, but don&#8217;t really work.  </p>
<p>Say you have 1000 points and you want to get a bunch of $1 off coupons.  You can imagine how it might work given the rest of the site design &#8212;  Locate the reward, click redeem, redirected to 3rd party fulfiller with broken scripts that won&#8217;t display the coupon for you to print.  Select &#8220;mail me a coupon&#8221;, re-enter your mailing address, click send.  That&#8217;s for ONE coupon, about 30 points out of your 1000.</p>
<p>And of course if you redeem 10 coupons at the same time, they come in a stack of 10 individually mailed envelopes. </p>
<p>In the end, it&#8217;s pretty clear the site got no user testing, and is mainly designed to PREVENT people from redeeming points.</p>
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