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	<title>Comments on: MyCokeRewards Delivers Unrewarding Mobile Experience</title>
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	<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/</link>
	<description>UIE\'s latest insights on the world of design</description>
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		<title>By: Websites tagged "designers" on Postsaver</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-148342</link>
		<dc:creator>Websites tagged "designers" on Postsaver</dc:creator>
		<pubDate>Mon, 07 Sep 2009 10:32:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-148342</guid>
		<description>[...] - MyCokeRewards Delivers Unrewarding Mobile Experience saved by pllyrain2009-09-06 - Still a fab Friday saved by fredhersch2009-09-03 - WSA - Spring 2009 [...]</description>
		<content:encoded><![CDATA[<p>[...] &#8211; MyCokeRewards Delivers Unrewarding Mobile Experience saved by pllyrain2009-09-06 &#8211; Still a fab Friday saved by fredhersch2009-09-03 &#8211; WSA &#8211; Spring 2009 [...]</p>
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		<title>By: Rob</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-148250</link>
		<dc:creator>Rob</dc:creator>
		<pubDate>Fri, 28 Aug 2009 21:15:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-148250</guid>
		<description>There is know a MyCokeRewards App for the iPhone. Not done by Coke.

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=319307786&amp;mt=8</description>
		<content:encoded><![CDATA[<p>There is know a MyCokeRewards App for the iPhone. Not done by Coke.</p>
<p><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=319307786&#038;mt=8" rel="nofollow">http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=319307786&#038;mt=8</a></p>
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		<title>By: Robert</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-147203</link>
		<dc:creator>Robert</dc:creator>
		<pubDate>Sun, 28 Jun 2009 19:19:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-147203</guid>
		<description>They have a TXT interface they want mobile users to use.  Yah, I don&#039;t like it either :(</description>
		<content:encoded><![CDATA[<p>They have a TXT interface they want mobile users to use.  Yah, I don&#8217;t like it either <img src='http://www.uie.com/brainsparks/wp-includes/images/smilies/icon_sad.gif' alt=':(' class='wp-smiley' /> </p>
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		<title>By: Janice</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-144324</link>
		<dc:creator>Janice</dc:creator>
		<pubDate>Sun, 23 Nov 2008 13:48:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-144324</guid>
		<description>What about all the useless caps you accumulate that say &quot;this code was not entered correctly&quot; because they are too light or printed screwy, so they won&#039;t accept them.  I have about 20 lids that won&#039;t work.  Does anyone have a physical address to coke so we can send them in for credit?</description>
		<content:encoded><![CDATA[<p>What about all the useless caps you accumulate that say &#8220;this code was not entered correctly&#8221; because they are too light or printed screwy, so they won&#8217;t accept them.  I have about 20 lids that won&#8217;t work.  Does anyone have a physical address to coke so we can send them in for credit?</p>
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		<title>By: Brian Christiansen</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-144000</link>
		<dc:creator>Brian Christiansen</dc:creator>
		<pubDate>Sun, 05 Oct 2008 23:20:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-144000</guid>
		<description>&lt;q&gt;&quot;Note: our site is best viewed when you have Flash&quot;&lt;/q&gt;

That&#039;s what the error reads. It should read, &quot;Note: You cannot use this site unless you have/enable Flash.&quot;

Makes me think of mail-in rebates. Most people don&#039;t mail them in, and the companies wind up paying out very little. If you don&#039;t have/use Flash, then they don&#039;t have to give you your reward.</description>
		<content:encoded><![CDATA[<p><q>&#8220;Note: our site is best viewed when you have Flash&#8221;</q></p>
<p>That&#8217;s what the error reads. It should read, &#8220;Note: You cannot use this site unless you have/enable Flash.&#8221;</p>
<p>Makes me think of mail-in rebates. Most people don&#8217;t mail them in, and the companies wind up paying out very little. If you don&#8217;t have/use Flash, then they don&#8217;t have to give you your reward.</p>
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		<title>By: nortypig &#187; Blog Archive &#187; Context of Mobile</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-143999</link>
		<dc:creator>nortypig &#187; Blog Archive &#187; Context of Mobile</dc:creator>
		<pubDate>Sun, 05 Oct 2008 23:08:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-143999</guid>
		<description>[...] Spool looks very briefly at MyCokeRewards and the experience of the mobile user. It&#8217;s about context. He asks a fair question: Now, what are the odds that people drinking [...]</description>
		<content:encoded><![CDATA[<p>[...] Spool looks very briefly at MyCokeRewards and the experience of the mobile user. It&#8217;s about context. He asks a fair question: Now, what are the odds that people drinking [...]</p>
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		<title>By: robdew</title>
		<link>http://www.uie.com/brainsparks/2008/10/04/mycokerewards-delivers-unrewarding-mobile-experience/comment-page-1/#comment-143995</link>
		<dc:creator>robdew</dc:creator>
		<pubDate>Sun, 05 Oct 2008 15:29:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.uie.com/brainsparks/?p=734#comment-143995</guid>
		<description>This is just barely scratching the surface.  If you end up actually using the flash app (I do - I drink a lot of soda) to get rewards it&#039;s a usability hell.

The whole UI is dog slow.  You will spend most of your time watching windows flip around, fade in fade out.  It&#039;s the most overanimated site I&#039;ve ever seen.

You will be bombarded with a worthless survey every time you login.

Be careful what you click on, you made get the sound of a screaming crowd in some commercial.

You are only allowed to enter 10 codes per day.  You are only told this AFTER you enter the 10th code *correctly*.  There is no counter, no warning on the 9th code.  Woe is the person who accumulated a huge mass of caps and codes and expects to enter them infrequently.

This is really the one that does it for me: after you enter a code, you are asked which product it came from.  Seriously?  Coke doesn&#039;t know what codes came from what products?  For this stupid design choice, I always tell them I drink leaded Vanilla Coke, all the time, even though I never had and never would.

There are phantom controls that work before you login, but don&#039;t really work.  

Say you have 1000 points and you want to get a bunch of $1 off coupons.  You can imagine how it might work given the rest of the site design --  Locate the reward, click redeem, redirected to 3rd party fulfiller with broken scripts that won&#039;t display the coupon for you to print.  Select &quot;mail me a coupon&quot;, re-enter your mailing address, click send.  That&#039;s for ONE coupon, about 30 points out of your 1000.

And of course if you redeem 10 coupons at the same time, they come in a stack of 10 individually mailed envelopes. 

In the end, it&#039;s pretty clear the site got no user testing, and is mainly designed to PREVENT people from redeeming points.</description>
		<content:encoded><![CDATA[<p>This is just barely scratching the surface.  If you end up actually using the flash app (I do &#8211; I drink a lot of soda) to get rewards it&#8217;s a usability hell.</p>
<p>The whole UI is dog slow.  You will spend most of your time watching windows flip around, fade in fade out.  It&#8217;s the most overanimated site I&#8217;ve ever seen.</p>
<p>You will be bombarded with a worthless survey every time you login.</p>
<p>Be careful what you click on, you made get the sound of a screaming crowd in some commercial.</p>
<p>You are only allowed to enter 10 codes per day.  You are only told this AFTER you enter the 10th code *correctly*.  There is no counter, no warning on the 9th code.  Woe is the person who accumulated a huge mass of caps and codes and expects to enter them infrequently.</p>
<p>This is really the one that does it for me: after you enter a code, you are asked which product it came from.  Seriously?  Coke doesn&#8217;t know what codes came from what products?  For this stupid design choice, I always tell them I drink leaded Vanilla Coke, all the time, even though I never had and never would.</p>
<p>There are phantom controls that work before you login, but don&#8217;t really work.  </p>
<p>Say you have 1000 points and you want to get a bunch of $1 off coupons.  You can imagine how it might work given the rest of the site design &#8212;  Locate the reward, click redeem, redirected to 3rd party fulfiller with broken scripts that won&#8217;t display the coupon for you to print.  Select &#8220;mail me a coupon&#8221;, re-enter your mailing address, click send.  That&#8217;s for ONE coupon, about 30 points out of your 1000.</p>
<p>And of course if you redeem 10 coupons at the same time, they come in a stack of 10 individually mailed envelopes. </p>
<p>In the end, it&#8217;s pretty clear the site got no user testing, and is mainly designed to PREVENT people from redeeming points.</p>
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