Comments on: SpoolCast: Company Culture Meets Customer Experience with Brian Kalma

By: Folk burde rejse mere med tog

Folk burde rejse mere med tog — Wed, 25 Nov 2009 05:58:15 +0000

[...] kan høre mere om overvejelserne bag i dette interview med Brian Kalma, der er ansvarlig for user experience hos Zappos. Related Posts:Citat: "Rich people have big…"En [...]

By: Do you trust your people enough to let them talk to customers? « Test Area

Do you trust your people enough to let them talk to customers? « Test Area — Fri, 29 May 2009 09:44:10 +0000

[...] That thought provoking question came to mind after reading a UIE Brain Sparks SpoolCast entitled: Company Culture Meets Customer Experience with Brian Kalma of Zappos. [...]

By: web designer,web design India

web designer,web design India — Tue, 19 May 2009 08:15:31 +0000

Thanks u r information

By: Do you trust your people enough to let them talk to customers? | BPWrap

Do you trust your people enough to let them talk to customers? | BPWrap — Fri, 15 May 2009 01:23:43 +0000

[...] That thought provoking question came to mind after reading a UIE Brain Sparks SpoolCast entitled: Company Culture Meets Customer Experience with Brian Kalma of Zappos. [...]

By: Daniel Szuc

Daniel Szuc — Fri, 08 May 2009 18:57:43 +0000

Great listening!

Liked how you talked about experimentation on the site.

Also liked how Brian spoke about the constant customer feedback they have available through their call centers. The constant “feed” from the customer where its not just about the 1-2 Focus Groups, where everything relies on those results i.e. lets test it with “those” customers to see what “they” think.

Just as there is a need to tie together channel experiences, there is also a need for someone to tie together all the input from customers that happens internally and actually do something with it.

By: Billy

Billy — Fri, 08 May 2009 09:47:36 +0000

Hi Jared, had a bit of trouble (not for the first time I think) finding your podcast on itunes from my iphone, searching for spoolcast [iphone - 'Did you mean "spooncast"?'] before realising I needed to search for UIE Brain Sparks. Thought I’d point out the confusion for you!

Billy

By: Twitted by briandigital

Twitted by briandigital — Thu, 07 May 2009 23:25:25 +0000

[...] This post was Twitted by briandigital – Real-url.org [...]

By: Customer Customers Company Xerox | World News

Customer Customers Company Xerox | World News — Thu, 07 May 2009 21:34:12 +0000

[...] course, including answering phones. So every employee has a strong grasp on the experience [...]principal customer solutions engineer – uk this position applies system level communications [...]