June 15th, 2009
You may have noticed that the last two UIEtips articles concentrated on UX teams. The first article was on Building and Managing a Successful UX Team. The second article was Five Techniques for Getting Buy-In for Usability Testing. Following the rule of three principal, I’m focusing this next article, once again, on the UX team. Today’s article goes back to December 2007 and concentrates on various skills required for a successful UX team.
Over the last 9 years, we’ve been looking carefully at how to put a user experience team together. We’ve studied dozens of teams, some that are very good at production great designs, while others regularly struggle to produce anything that makes users happy. As we’ve looked at the differences between the teams, we’ve started to notice some patterns.
One emerging pattern focuses on the skills found in the team. While it’s a no-brainer to say that the more skilled the team, the better the results, it’s more difficult to hone in on the specific skills that make a difference.
Our research has isolated eighteen skills that the best teams all master. We’ve divided these into two groups: Core UX Skills that are unique to the user experience process and Enterprise UX Skills that the team shares with other parts of the organization, such as marketing, IT, and product management.
In this issue of UIEtips, I describe these skills and a simple method for assessing where a team is at. Managers can use this assessment to identify areas of improvements for the team as a whole and individual members.
Have you assessed your team’s capabilities? What techniques have you used? Are there skills you think are important that aren’t on the list? We’d love to hear from you. Leave your thoughts below.
[If you manage a UX team, or you're part of a UX team, I think you'll find our next UIE Virtual Seminar of great interest. This Wednesday, June 17, Sarah Bloomer will present Upgrading Your UX Team. Some of the topics Sarah will touch on in this Virtual Seminar include: the key ingredients of developing a successful UX team, how to setup your team, and where it fits within the organization. Learn more about the next UIE Virtual Seminar.]Tweet