Comments on: UIEtips: Pros and Cons of Remote Usability Testing http://www.uie.com/brainsparks/2010/07/15/uietips-remote_usability/ UIE\'s latest insights on the world of design Sun, 19 May 2013 22:35:31 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Zephyr http://www.uie.com/brainsparks/2010/07/15/uietips-remote_usability/comment-page-1/#comment-151771 Zephyr Sun, 18 Jul 2010 20:41:00 +0000 http://www.uie.com/brainsparks/?p=2304#comment-151771 I can see how motivation makes a big difference in how users perform, but I always find myself immediately closing any survey popups that get between me and what I came to do on the site. So while you may notice potential participants at high-motivation moments, I wonder what your experience has been with actually engaging with them at that time, before they've accomplished what they came to do. (I'm sure people would be excited about getting live support if they do run into trouble, but that of course doesn't go well with user testing.) I'm also curious how you handle the actual observation or feedback gathering part. The Ethnio website mentions a tiny footprint for file size of the survey, but what's required for observation? If users are required to install software and share their screen and interaction live this will surely have more of an impact than survey file size (and go against the democratization of testing)? I can see how motivation makes a big difference in how users perform, but I always find myself immediately closing any survey popups that get between me and what I came to do on the site. So while you may notice potential participants at high-motivation moments, I wonder what your experience has been with actually engaging with them at that time, before they’ve accomplished what they came to do. (I’m sure people would be excited about getting live support if they do run into trouble, but that of course doesn’t go well with user testing.)

I’m also curious how you handle the actual observation or feedback gathering part. The Ethnio website mentions a tiny footprint for file size of the survey, but what’s required for observation? If users are required to install software and share their screen and interaction live this will surely have more of an impact than survey file size (and go against the democratization of testing)?

]]> By: UIEtips: Pros and Cons of Remote Usability Testing » UIE Brain Sparks | usability http://www.uie.com/brainsparks/2010/07/15/uietips-remote_usability/comment-page-1/#comment-151751 UIEtips: Pros and Cons of Remote Usability Testing » UIE Brain Sparks | usability Sun, 18 Jul 2010 10:18:44 +0000 http://www.uie.com/brainsparks/?p=2304#comment-151751 [...] UIEtips: Pros and Cons of Remote Usability Testing » UIE Brain Sparks a-converted-janitor, converted-janitor, ever-built, first, packed-with, purpose, size, the-first, [...] [...] UIEtips: Pros and Cons of Remote Usability Testing » UIE Brain Sparks a-converted-janitor, converted-janitor, ever-built, first, packed-with, purpose, size, the-first, [...]

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