Comments on: UIEtips: Unleashing the Power of a UX KPI http://www.uie.com/brainsparks/2012/05/23/power-of-a-ux-kpi/ UIE\'s latest insights on the world of design Sat, 25 May 2013 00:51:34 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Angela Colter http://www.uie.com/brainsparks/2012/05/23/power-of-a-ux-kpi/comment-page-1/#comment-220842 Angela Colter Fri, 25 May 2012 16:36:39 +0000 http://www.uie.com/brainsparks/?p=7093#comment-220842 I think this is a great idea and am currently trying it out on one of my projects. As I'm deciding what counts as "goal time" vs. "tool time" I'm wondering how to count the time between when a user clicks on a submit button and when the system returns a result. I'd assume that would be counted as tool time. Is that what you do? I think this is a great idea and am currently trying it out on one of my projects.

As I’m deciding what counts as “goal time” vs. “tool time” I’m wondering how to count the time between when a user clicks on a submit button and when the system returns a result. I’d assume that would be counted as tool time. Is that what you do?

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