August 14th, 2012
On Thursday, August 30, Chris Risdon presents our next virtual seminar, Mapping the User Experience.
As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly critical to find ways to gain insight about customers’ interactions with your service.
Experience maps offer a framework for mapping human experiences across multiple situations and interactions. These maps ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.
In Chris’ seminar, you’ll learn:
- What an experience map is, and when to use them
- How experience maps help orchestrate touchpoints
- Which 4 principles ensure experience maps are effective
- Where to use experience maps in your organization and on your projects
There’s even a 2 minute preview from Chris.
Register your team for this seminar, and start mapping your users’ experience.Tweet