User Interface Engineering

Yesterday, a couple of hundred of my favorite UX folks tuned in to my UIE Virtual Seminar while I talked about the ways to use the Kano Model as the basis of a winning UX strategy. During the talk, I referenced a bunch of things, so here’s the list:

• Understanding the Kano Model – A Tool for Sophisticated Designers
• The Hunt for Missing Expectations
• A nice summary of Dana Chisnell’s 3 approaches to delight:
  UX Magazine: Beyond Frustration – Three Levels of Happy Design
• Interview-Based Tasks: Learning from Leaonardo DiCaprio
• Usability Tools Podcast: Interview-Based Tasks for Usability Testing
• A description of Gallup’s customer engagement measurements, as a replacement for satisfaction:
  Gallup Business Journal – The Constant Customer

This entry was posted on Friday, October 26th, 2012 at 12:51 pm and is filed under Brand Engagement, Customers, Design Strategy, Design Teams, Experience Design, Experience Management, Kano Model, Measurement, Satisfaction, Usability Testing, Usability Toolbox, UX . You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.