Ben Callahan – Responsive Workflows: There’s No Perfect Process

Sean Carmichael

August 29th, 2014

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Ben Callahan

The web is everywhere. It’s on our desks, in our pockets, and on screens of all sizes. The complexity involved with building a website grows with each new device it must support. This cross-platform consistency requirement makes a concrete, static design process unsustainable. As flexible and responsive as the sites we’re building have to be, so too does our process for building them.

In his virtual seminar, Responsive Workflows: Because There’s No Such Thing as a Perfect Process, Ben Callahan explains that there is no one way to produce a website. He believes that team managers need create an environment where a fluid process can exist and be nurtured. Ben received many questions from our audience during the live seminar. He joins Adam Churchill to tackle some of those in this podcast.

  • What concerns do organizations have when you present this process?
  • What tools are utilized in responsive workflows?
  • How do you keep the team on the same page?
  • What is a content priority guide?
  • How does business strategy tie into a responsive workflow?

Recorded: July, 2014
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What Will You Tell Your Peers about Your Conference Experience?

Lauren Cramer

August 28th, 2014

Spend time among the brightest minds in UX

The UI19 workshop leaders are there for you and ready to answer your questions. Attendees tell us things like, “The workshops and speeches are extremely useful and inspiring.” “The accessibility of the different speakers. I can literally walk up, get a handshake, say hi, and talk.”

Attendees express their thoughts on the UI Conference

Luke Wroblewski

Luke Wroblewski

 

Beautifully executed and well delivered. Tons of great info, I’m energized to apply what I learned.

Learn about Luke’s workshop, Mobile Design Essentials.

Stephen Anderson

Stephen Anderson

 

Excellent – hands-on workshop that helped motivate and inspire new ways to think about data and how to display in UI design.

Learn about Stephen’s workshop, Design for Understanding.

Dan Saffer

Dan Saffer

 

It’s a great course to actually practice designing microinteractions – you’ll get tons of ideas and develop an eye for looking into the details.

Learn about Dan’s workshop, Designing Microinteractions.

Leah Buley

Leah Buley

 

Group activities were well selected and planned out. Discussion after each activity was very elaborate and informative.

Learn about Leah’s workshop, UX as a Team Sport.

Explore all the workshops »

UIEtips: Service Design – Pushing Us Beyond the Familiar

Jared Spool

August 26th, 2014

In a conventional UX approach, we’d focus on the bits. With service design, we go beyond and think about the cross-channel experience. Today’s article discusses the intricacies of service design and why you need to pay attention to it.

If you find yourself stumbling into the service design world with little direction, then Marc Stickdorn’s workshop at the UI19 conference is perfect for you. Marc will show you how to create a cohesive customer experience by expanding beyond digital and designing for every customer touch point. Explore his workshop, Service Design: Creating Delightful Cross-Channel Experiences.

Here’s an excerpt from the article:

User research isn’t the only aspect of digital UX practice that we need to change when we start doing service design work. We need to look at how we prototype services, how we think about the information organized in the service delivery, how the service looks, and what behaviors we want each party to have when interacting in our designed experience.

Read the article: Service Design-Pushing Us Beyond the Familiar.

How have you blended your digital and non-digital channels to create better user experiences? Leave us a note below.

UIEtips: UX Strategy Blueprint

Jared Spool

August 20th, 2014

In this week’s UIEtips, Jim Kalbach defines and discusses how to consistently create a UX strategy. Here he shares a tool with you for doing so at your organization—the UX Strategy Blueprint.

If your strategy discussions feel more like political battles than progressive team-building, pay attention to Jim Kalbach. His virtual seminar on Thursday, August 28 is all about Defining a UX Design Strategy.

Here’s an excerpt from the article:

Analysis and planning, while necessary inputs and outputs in the strategy creation process, are not the core of strategy. You can’t analyze your way to strategy: the answers don’t magically emerge from data. And detailed roadmaps don’t provide the rationale for the activity they organize. Strategy does. It connects analysis and planning with an intentional logic that guides decision making.

Read the article: UX Strategy Blueprint.

Do you have a UX Strategy Blueprint to define your UX strategy? Leave us a note below.

Sarah Horton and Steve Faulkner – HTML5 Accessibility

Sean Carmichael

August 20th, 2014

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A Podcast for Everyone artwork

Web accessibility takes place on a foundation of technologies, the most common of which are developed and maintained by the Worldwide Web Consortium, or W3C. Its success is dependent on how well these underlying technologies support accessible user experiences. Fortunately for us, people like Steve Faulkner devote much of their time to ensure technology specifications, such as HTML5, include the hooks that make it possible to build an accessible and enjoyable user experience for everyone. Including people who use assistive technologies, such as screen reader and screen magnification software, and different display and interaction modalities, such as user stylesheets and keyboard navigation.

The web was created with accessibility as part its framework. Steve’s focus is to ensure accessibility remains a fundamental component of the web’s foundational technologies. Steve is co-editor of the HTML5 specification. He has been closely involved in other W3C specifications development, including the Accessible Rich Internet Applications (WAI-ARIA) specification. In this podcast Steve joins Sarah Horton to tell us about:

  • The current status of the HTML5 specification
  • How WAI-ARIA and HTML5 work together to support accessibility
  • How accessibility is integrated into specification development
  • What it’s like to work on a W3C specification

Steve Faulkner has been working in accessibility since 2001, first with Vision Australia and currently with The Paciello Group (TPG), where he is Principal Accessibility Engineer. He is involved with several W3C working groups, including the HTML Working Group and the Protocols and Formats Working Group, and is author of the helpful resource, Techniques for providing useful text alternatives. He is also creator and lead developer of the Web Accessibility Toolbar, a resource for evaluating web accessibility.

Recorded: June, 2014
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UIEtips: Principles Over Process – Four Core Tenets for How to Work as a Team of One

Jared Spool

August 13th, 2014

As a solo UX design practitioner, you may think setting up a specific process is best to get others within your organization on board. But that’s not necessarily the case. In today’s UIEtips, we offer an excerpt from Leah Buley’s book UX Team of One. Leah covers four principles to follow to achieve success as a the sole UX designer within an organization.

Are you a lone UX designer at your company trying to figure out how to get others on board with the UX process? At the UI19 Conference in Boston, October 27-29 Leah’s workshop UX as a Team Sport will show you how to involve peers, bosses, and users in the design process. Learn more about her workshop.

Here’s an excerpt from the article:

Principles are deceptively simple; they’re just statements, really. They are a way for you to articulate a vision for what your user-centered approach should ultimately entail. Principles can apply to not just what you make, but also how you work. Think of the following principles as core tenets for how to work as a team of one. With startling consistency, the most happy and successful teams of one explain that it’s their mindset, not just their methods, that keep them going.

Read the article: Principles Over Process – Four Core Tenets for How to Work as a Team of One.

How have design principles improved the end result of your UX project? Leave us a note below.

A Human-Centered Design Process

Lauren Cramer

August 12th, 2014

Better collaboration skills matter

If you think you might find yourself on a team planning UX strategy—or on a team planning anything, really—this workshop is brimming with information that will turn you into a skilled collaborator.

A human-centered design process

  • Focus: Conducting research with the right people within budget and time constraints
  • Buy-in: Participate in and facilitate discussions in a way that moves things forward
  • Results: Design for the customer to create effective products and happier teams

Leah Buley


Leah Buley
has insights that will leave you inspired to tackle even the trickiest parts of being on a team. She’ll share these game-changers in UX as a Team Sport, her full-day workshop at the User Interface 19 Conference, October 29 in Boston.

In Leah’s workshop, you’ll learn to:

  • Establish a realistic strategy
  • Get buy-in from upper management on human-centered design approach
  • See the touchpoints your customers experience

If you’ve ever heard Leah talk, you know how intoxicating her presentation style is and how well she understands this topic. Leah’s workshop will transform how you see collaboration.

Register for UI19 by August 31 with promotion code BLOGUI19 and you’ll get $300 off the 3-day conference price.

Explore Leah’s and 7 other workshops

Kim Goodwin – Silo-busting, Scenario-driven Design

Sean Carmichael

August 8th, 2014

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Kim Goodwin

Lately, Jared Spool has been mulling over what he defines as deliverables and artifacts in the design process. The idea is that deliverables are more authoritative and complete, whereas artifacts are more conversational and exploratory. Scenarios are an important part of the design process and Jared was curious where they might fit in. So he enlisted Kim Goodwin to chat about it in this podcast.

Kim is the VP of User Experience at PatientsLikeMe. She’s also an author and expert on personas and scenarios. She believes that where you are in the design process defines whether scenarios are a deliverable or an artifact. The size and culture of your team is also a factor. A smaller team has less of a need for formal deliverables.

However, in larger organizations scenarios and personas serve as a great way to get everyone involved in the same frame of mind. Bringing stakeholders to interviews with users at the start of the design research helps solidify that the personas used to inform the design are shorthand versions of real people. This gives you a solid foundation to move forward with the design.

Attend a daylong workshop with Kim at UI19

Kim’s UI19 workshop, Using Scenarios to Solve Design Problems, in Boston October 29 will delve into journey mapping, then create scenarios that identify and help resolve design issues.

Register with promotion code KIMCAST and get $300 off the current conference price.

Explore Kim’s workshop

 
Recorded: June, 2014
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Defining a UX Design Strategy – Our August 28 Virtual Seminar

Adam Churchill

August 8th, 2014

Establishing a realistic strategy is a creative endeavor based on analysis and results in a practical plan. Of course, it also can be a frustrating, ambiguous process fueled by pipe dreams and personal opinions. So what characteristics lead to concrete elements that will actually work for your team?

In our August 28 virtual seminar, Defining a UX Design Strategy, Jim Kalbach shows you how to remove fuzziness from design discussions and inspire consistent action from diverse personalities.

You’ll learn to:

  • Define what strategy is and isn’t
  • Use the UX Strategy Blueprint
  • Develop a repeatable framework for decision‑making
  • Pitch your UX strategy to others

If your strategy discussions feel more like political battles than progressive team-building, join us on August 28.

 

 

Leah Buley – UX as a Team Sport

Sean Carmichael

August 7th, 2014

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Leah Buley

User experience is rarely something you do completely alone. Even if people on the team don’t necessarily focus on UX, they could be indirectly acting in favor of it. Sometimes it comes from a lack of understanding exactly what user experience is or means. People with different approaches and skillsets can be valuable assets when incorporated into the larger human centered design focus.

Though Leah Buley is the author of UX Team of One, she believes it’s uncommon that there is a superhero UX professional who flies into the room and saves a project. More often it’s a collaborative endeavor. You have to get the entire team involved in the process. Once the value of UX is apparent, you can exercise the collective skills and intelligence of the group and all work toward a better experience for a customer or user.

Part of the responsibility of the UX professional on the team is to constantly frame decisions made in the context of what will be best for the users. Facilitation is an important skill in general for the user experience field. Introducing the theories and practices into the larger team will get everyone moving in the same direction and working collaboratively.

Attend a daylong workshop with Leah at UI19

Leah’s UI19 workshop, UX as a Team Sport, in Boston October 29 will orient your team to customer needs so you can build the “right thing at the right time.”

Register with promotion code LEAHCAST and get $300 off the current conference price.

Explore Leah’s workshop

 
Recorded: June, 2014
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