UX Thursday Event with Jared Spool is Back in Detroit!

Lauren Cramer

May 7th, 2014

Yup, that’s right, on June 26th UX Thursday will return to Detroit with a bevy of UX luminaries. And you can join them all for just $99 bucks!  (Your cell phone bill is higher than that, right?)

Keynotes will include Jared Spool and Dana Chisnell from UsabilityWorks and will be held at the city’s iconic Gem Theater.

As always, there will be 6 other top local speakers there to share case studies of real-world UX projects, so start getting excited NOW! Stay tuned for more information on the amazing speakers and presentations we’ve got in store for you.

You can also check out this video of last year’s show highlights. We hope to see you there but these events always sell out quickly, so don’t wait to sign up.

Strengthen your UX Skills with 8 Daylong Workshops

Lauren Cramer

May 1st, 2014

Come to UI19 in Boston, October 27-29 for two days of hands-on workshops and one day of talks. Leave with a jolt of confidence that you can create the kinds of user experiences others will envy.

We’ve put together some of the brightest, most ingenious minds of our time to help you meet the UX challenges you are facing now.


Dan Saffer

Presenting Data Well

Stephen Anderson

Reserve your spot and save money

Register by May 16 and get the lowest price of $1,395.

UIEtips: Misconceptions about Collaboration

Jared Spool

April 30th, 2014

In today’s UIEtips, Dan Brown of EightShapes discusses the three ways in which people misunderstand collaboration. You’ll be much more successful encouraging collaboration with an understanding of these misconceptions.

Want more of Dan’s thinking about design teams and collaboration? Join us on May 15 when he presents our next virtual seminar, Make Collaboration Happen, Even with Stubborn People.

Here’s an excerpt from the article:

Sometimes, people think of collaboration in very simple terms, ignoring the planning, structure, and organization it requires. There are three common misconceptions that oversimplify collaboration, as discussed next:

Throw smart people together. Suffice it to say that working with smart people is satisfying and challenging. But collaboration isn’t just about smarts. It’s about providing a framework for working together. Just as important as intelligence is a willingness to work within the framework.

Read the article Misconceptions about Collaboration.

How do you encourage collaboration in your team? Tell us about it below.

UIEtips: Pleasure, Flow, and Meaning — The 3 Approaches to Designing for Delight

Jared Spool

April 24th, 2014

Here’s an excerpt from the article:

We can measure a design on a scale from frustration to delight. The middle of this scale is a neutral point, where the design is neither frustrating nor delightful. It doesn’t suck, but it’s not remarkable either. It’s just a neutral experience.

When improving a bad design, we first must remove the frustrating bits to get to that neutral point. Observation of the users’ experience, followed by careful rethinking of the design can remove everything that’s introducing frustration.

Improving the design from the neutral point, to introduce delight is a different process. It’s additive, whereas getting to the neutral point is reductive. We have to know what to add to make the experience become delightful.

Read the article Pleasure, Flow, and Meaning — The 3 Approaches to Designing for Delight.

What approach does your team take to add delight to your design? Tell us about it below.

The Aura, Excitement, and Energy of the UI19 Conference

Lauren Cramer

April 22nd, 2014

Registration now open for the User Interface 19 Conference.

Find out what’s going on. Find out what matters most.


Make Collaboration Happen, a Virtual Seminar with EightShapes’ Dan Brown

Adam Churchill

April 18th, 2014

Happy, productive teams may seem like a pipe dream to those who believe all designers are divas, project managers rush timelines, and bosses (or clients) expect the impossible. Dan Brown’s team at EightShapes has adopted behaviors, making their work transparent and effective. In Make Collaboration Happen, he’ll show you how he’s distilled these behaviors into a framework called the “4 Virtues of Collaboration.”

You’ll want to attend this seminar if you

  • Want to learn 6 different behaviors to become more collaborative on a daily basis
  • Have to interact with multiple stakeholders as a regular part of your job
  • Struggle to answer “who is doing what?”
  • Don’t want another collaboration tool, but instead a methodology you can actually use

If you want to improve the way you—and your team—interpret and respond to everyday design challenges, be sure to save your spot.



Ahava Leibtag – Content: Messaging and Marketing

Sean Carmichael

April 18th, 2014


[ Transcript Available ]

Ahava Leibtag

The goal of any site is to have great, compelling content. But what constitutes great content? How is the success of a blog post or a video measured? How can you be sure the time and effort put into crafting your content is providing an adequate return on investment?

Ahava Leibtag believes that content is a conversation in a marketplace. In her virtual seminar, Designing Effective Content Marketing, Ahava discusses the challenges that organizations face when approaching content that not only dictates the user experience but also influences the bottom line. The audience asked some great questions during the live seminar and Ahava joins Adam Churchill to address some of those in this podcast.

  • What are the most important channels to create content for and how do you prioritize?
  • What if your content isn’t the type to “attract and acquire”?
  • How do you handle content that may be technical or considered boring?
  • How do you sort out the challenge of being responsible for multiple touch points?
  • What are the signs that your content is no longer relevant or isn’t evergreen?
  • When is the right time to bring the UX team into the content conversation?

Recorded: March, 2014
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Whitney Quesenbery and Lainey Feingold – Structured Negotiations

Sean Carmichael

April 17th, 2014


[ Transcript Available ]

A Podcast for Everyone artwork

If you work in user experience or accessibility, you probably spend part of your time on advocacy–making the case for a new design idea or a new way of working. Lawsuits are the ultimate way to get two sides to come to an agreement, but it’s also an extremely confrontational style of advocacy.

A more collaborative process might be a better way to reach your goal with an agreement that is a win for everyone.

Lainey Feingold is a disability rights lawyer with an extraordinary record of landmark cases, including settlements with some big companies that have made their sites more accessible. She’s done all this using Structured Negotiations, a process that lets a group of people work together to find a solution to a problem. It takes active patience, flexibility, grounded optimism, confidence, trust, and a empathy to be successful at Structured Negotiations.

Lainey joins Whitney Quesenbery for this episode of A Podcast for Everyone to answer questions about this new way of reaching agreements.

  • What are Structured Negotiations?
  • Why are they more effective than lawsuits?
  • How can you used the concepts in structured negotiations for UX advocacy?
  • What are the characteristics of a good negotiator?

Resources mentioned in this podcast.

Recorded: March, 2014
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Designing Infographics & Data Visualizations

Adam Churchill

April 4th, 2014

Do you know what story you’re trying to tell with that data? And secondarily, how do you create a visualization that effectively communicates that story?

Find out if you’re on the right track with Noah Iliinsky. In our next virtual seminar, Designing Infographics & Data Visualizations, he’ll help you identify the information needs of your audience, figure out the right story, and showcase it through user-friendly designs tailored to your audience. Draw from the science of cognitive perception to make design decisions based on user behavior.

You’ll learn how to

  • Start with user-centered design

  • Select your relevant content

  • Structure your visualization

  • Format your visualization

Ever wish someone could teach you best practices for data visualizations so you could talk about them with your organization? Some wishes do come true. Save your team’s spot today.

Sarah Horton and Larry Goldberg – Discussing CVAA

Sean Carmichael

April 4th, 2014


[ Transcript Available ]

A Podcast for Everyone artwork

If you work in media broadcasting or telecommunications you have probably heard of the U.S. legislation called CVAA, shorthand for the 21st Century Communications and Video Accessibility Act. This law, signed by President Obama in October 2010, seeks to ensure that accessibility requirements keep pace with advances in communication technologies.

Like most legal documents, CVAA is difficult to decipher. It’s difficult to extract the key points and determine what actions we need to take.

Lucky for us, Larry Goldberg is here to help. Larry was co-chair of the Video Programming Accessibility Advisory Committee (VPAAC), which provided reports that helped shape the legislation. He joins Sarah Horton for this episode of A Podcast for Everyone to answer key questions, including:

  • How did CVAA get started and what is it for?
  • What do web professionals need to know about CVAA?
  • Are there standards we should be looking to for guidance on CVAA compliance?

Larry Goldberg is Director of Community Engagement at WGBH, the company that pioneered captioned television in 1972. He has been with WGBH since 1985, for many years of which as Director of the Carl and Ruth Shapiro Family National Center for Accessible Media, and has been a leader in advancing accessible media at WGBH and worldwide.

Resources mentioned in this podcast

  • Twenty-First Century Communications and Video Accessibility Act – FCC Encyclopedia
  • The Carl and Ruth Shapiro Family National Center for Accessible Media (NCAM) at WGBH

Recorded: March, 2014
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