This week, our good friend Peter Merholz joins us for the show. Peter is president of the noted experience strategy and design consultancy Adaptive Path.

In our discussion, I asked Peter about mapping out a product’s evolution. Launching a product is no simple task. Every new product falls on the spectrum somewhere between feature-complete, perfect execution and actually shipping with a pile of features on the cutting room floor. Realistically, most sway towards the latter. But that doesn’t mean your products needs to feel unfinished.

 

 SpoolCast: Product Evolution with Peter Merholz [36:49m]: Play Now | Play in Popup | Download

A few years back, Blockbuster, the video rental business, launched an amazing new service. Customers could select movies from the company’s web site, which Blockbuster would mail to their home. The customers could take as long as they wanted to watch the videos, returning the DVDs any time without late fees, all for a recurring [...]

Flickr, the online photosharing web site, changed everything for web applications. Flickr was one of the first instances where developers combined elements of Flash and AJAX in a seamless form, along with the HTML page.
What many people don’t know is that Flickr wasn’t originally a site for sharing photos. It was originally conceived as an [...]

Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

 

 SpoolCast Crew Episode 7 - The Book of Face [01:18:16m]: Play Now | Play in Popup | Download

For today’s application designers, one of the biggest challenges is getting the vision implemented the way we imagined it. In our mind, we can clearly see the design in all of its interactive goodness. Yet, when it emerges from the development process, it doesn’t work the way we thought it would.
Unless you’re doing your own [...]

If you had a chance to build your user experience design team from scratch, what would you do? Where would you focus your resources? What would you do first?
That’s exactly the situation that our friend and second-time Web App Summit presenter, Sean Kane, now finds himself in. Sean recently left Netflix to be the founder [...]

I’m very excited about our upcoming Virtual Seminar presented by my good friend, Larry Constantine. If your team is facing an aggressive deadline for your web site or product launch and you don’t have the time or resources to conduct in-depth user research, you’ll want to gather everyone around for Larry’s presentation on September 27th. [...]

Jared M. Spool details the seven essential long-term components to reach a successful redesign project, and avoid costly changes that don’t enhance the site’s user experience or help the business.

In last week’s podcast, we talked about Gallery Pages, which are pages with links to the site’s content pages. This week, Christine asked me about two other types of pages: Department pages and Store pages. These pages become crucial when an information-rich site has thousands (and sometimes millions) of pages.

 

 Usability Tools Podcast: Department and Store Pages: Play Now | Play in Popup | Download

This week the crew discusses a controversial blog posting, the role of usability research in product development, and experience design vision work and its application in the consumer and enterprise space.

 

 SpoolCast Crew Episode 6 - Shenzhen Typhoon: Play Now | Play in Popup | Download