Unbeknown to me, David Armano recorded and posted a small portion of my UI12 Keynote: Magic and Mental Models.
In this segment, I’m talking about how functionality of a customer experience creates delight, sharing examples from Proflowers, Orbitz, and Farecast.

It was a fun presentation and the audience was very responsive. I’ll be giving this presentation again, [...]

Our friend Cameron Moll has an outline and video preview of his upcoming UI12 Full-day tutorial up on his blog.
Cameron works for the LDS Church and has assembled a lot of real-world examples of web design in a large organization. Cameron oversees the creation of highly flexible interfaces that can be repurposed as needed for [...]

In this week’s issue of our email newsletter, UIEtips, we published a fantastic article written by Luke Wroblewski, a Principal Designer at Yahoo!, where he discusses tips for improving web forms and impacting user success.
Read Luke Wroblewski’s article on Web Forms.
If you would like to learn more about design web app forms, you [...]

In this interview, Kevin Cheng and Jared Spool discuss the use of comics to express user experience ideas early in the brainstorming stage of a project. Comics show the team how a user will experience the design.

 

 Kevin Cheng Interviewed by Jared Spool [29:30m]: Play Now | Play in Popup | Download

This year’s User Interface Conference is only two months away. The most forward-thinking minds in usability and design will be presenting on the critical issues facing today’s information architects, designers, and usability professionals.
Would you like to help us out? UI12 is being held from November 5 - November 8, 2007 in Cambridge, Massachusetts, at [...]

UIEtips 8/21/07: Five Survival Techniques for Creating Usable Products
At User Interface Engineering, we’ve spent two decades researching the usability and design techniques employed by both successful and unsuccessful development teams. We’ve focused our research agenda on identifying the key techniques successful teams utilize to consistently produce usable products on time and within budget.
Because we [...]

UIEtips 8/07/07: Web 2.0 — The Power Behind the Hype
Over the past few years, the world of web application development has seen the emergence of a new set of approaches such as APIs, RSS, and Folksonomies that have come to be known collectively as Web 2.0. These new approaches allow developers to easily create [...]

In this week’s article, UIE’s Christine Perfetti sat down with Scott to talk about his new book and his research in the area of innovation.

Jonathan Murphy details the exciting aspects of carewords from Gerry McGovern’s latest book “Killer Web Content.”

At this year’s IA Summit, Kevin Cheng and Tom Wailes gave an interesting presentation called, Finding Innovation in the Five-Hundred Pound Gorilla. The talk centers largely around an innovative approach to product design based on a case study of one of Yahoo!’s “vision projects.”
The daily grind of the designer and information architect can become [...]