[This is part 2 of a two-part post. For this article to make sense, you probably want to read part 1. This article was originally published on JohnnyHolland.org.] In the last installment, we talked about the distinction between Hands contractors and Brains consultants. Hands are brought in by the team as an extra resource to [...]

[This article originally appeared at Johnny Holland.] What’s the difference between contracting and consulting? One major difference comes down to whether the job is handwork or brainwork. Whether you’re an “innie” or an “outie,” this is applicable. Innies are UX professionals who work inside an organization. Even though they are part of the company, they [...]

Last week, I wrote a post about Why Agencies Don’t Like Me, which generated a lot of interesting discussion and reactions. One interesting response came from my esteemed co-author and occasional podcast collaborator, Robert Hoekman, Jr. In his thoughtful comment, he stated that he tries to leave the team better than when he arrived, by [...]