“On a web site, the design is represented by two separate yet equally important components. The content users and the links they use. These are their stories.” Doink-Doink.
Ok, really it’s just the story of the links. (We’ll talk about the content later, I promise.)
About 10 years ago, we started looking at how users decided to [...]

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For years, we’ve known about the importance of completing tasks. Not the items on your to-do list — the users’ tasks.
What we found in our research over the last 10 years is that practically every measure of users’ performance correlates strongly with the users completing their task. Users who achieve their objective believe the web [...]

Determining how and when to use a PDF on your web site can be tricky. Originally, a PDF was used as a way to view a document regardless of the viewer’s operating system or software used to create the document. It was a way to make a hard copy of a document more accessible. The [...]

Deciding how much content to put on your web pages can be a difficult task. There’s no standard guideline telling you when to use one long page or break your content into several pages. Often the content itself dictates the page length, but should it?
In today’s UIEtips, we continue with part 2 of a [...]

When you visit a web site, you go there with a purpose. Perhaps it’s to buy a product, to do some research, to read an interesting article, or view an image. It’s rare to simply browse a web site with no particular intent.
How you display your content so visitors can easily find what [...]

A few weeks back we held a UIE Virtual Seminar with Pete Bell and Daniel Tunkelang of Endeca. These guys are the experts we go to when talking about designing for facets. As always, we had a number of excellent questions from the live audience that we couldn’t attend to during the seminar, so I got together with Pete and Daniel to record this podcast and cover a number of those remaining questions.

One of the most popular speakers in the history of our User Interface Conference is Gerry McGovern. Certainly most of that popularity is thanks to Gerry’s no-nonsense, customer-centric approach to content management strategy. Gerry joins us in this podcast to discuss customer care words and managing top tasks.

In our next UIE Virtual Seminar, Wednesday, September 9 (09/09/09!), Bill DeRouchey shows you examples of how to tackle this question – What is the essence of your product?
Interaction with a product is more than how it’s used or how it behaves. It’s about a connection between two sides. One side is the [...]

There’s an on-going debate in the design community: are teams better off with generalists or specialists? Those taking the generalist side argue that a breadth of abilities helps more. On the specialists’ side, they claim it is the depth of specific abilities delivering the benefit.
From our research in what makes up the most successful teams, [...]