With so many teams and divisions within organizations, falling into a pattern of designing within your own silo is incredibly easy. Mobile teams are focused on the mobile products. Desktop teams are concerned with the desktop experience. But customers interact with your product or service from an increasing variety of touchpoints. They expect a seamless experience across channels and devices, but this is often not the case.

We’ve all sat through terrible meetings before. Part of what makes those meetings so bad is poor communication. Being present in a meeting doesn’t guarantee that your attendees will retain the important information from the meeting, or feel like they played any role in it. Improving the way that things are heard, seen, and discussed will go a long way to improving your meetings overall.

The $1,389 priced spots are almost gone. Once these 45 spots are taken, the price goes up to $1,689. Attend daylong workshops from today’s best mobile UX experts at the UX Immersion Mobile Conference in Seattle, WA, April 22-24, 2013. Mobile Input Design – Luke Wroblewski When to use gestures, sensors, and geolocation as user [...]

Websites are full of links. How useful these links are in helping users complete tasks is another story. Links have to guide users as they follow the scent of information. A vague or confusing link often leads users down a wrong path and in turn increases their rate of failure.

Within moments of opening up registration for our newest upcoming event, UX Immersion Mobile, we had sold almost half of the available early bird registrations. This is nuts, because these folks are signing up for the program with the most minimal of information. Yet they trust us enough to know this will be an amazing [...]

In this week’s UIEtips, I look at how mobile technology affects our design and development decisions and how it changes the user experience. Here’s an excerpt from the article It’s a big deal. A really big deal. The pebble of the mobile phone hitting the market has grown into a massive, earth-moving force of nature [...]

You’re about to see a project we’ve been working on for several months. At the UX Immersion Conference 2013, April 22–24 in Seattle, you’ll be immersed in day–long workshops that focus on the newest, most critical thinking around mobile design. We’ve got the best mobile UX experts rocking this year’s UX Immersion Mobile Conference: Luke [...]

Every year, I go to 40 different conferences to hunt for the smartest, best UX presentations for our own conferences and virtual seminars. The IA Summit is, by far, the conference for which I’ve discovered the most talented of our presenters over the years. It was at the IA Summit that I first saw Luke [...]

The Kano Model focuses on users’ basic expectations first; it predicts the investment a team needs to make to elicit delight from users. On October 25 our own Jared Spool will talk about how your competitors, existing design debt, and the evolution of ideas from innovation to market maturity all affect how you need to [...]

In today’s UIEtips, I explain how child magicians and Pixar Media have mastered critique and how you can incorporate this into your design process. Here’s an excerpt from the article. Giving the presenter a chance to show their work without being interrupted by a string of questions turns out to be pretty important. After seeing [...]