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If you had a chance to build your user experience design team from scratch, what would you do? Where would you focus your resources? What would you do first?
That’s exactly the situation that our friend and second-time Web App Summit presenter, Sean Kane, now finds himself in. Sean recently left Netflix to be the founder [...]

Over the last 7 years, we’ve been looking carefully at how to put a user experience team together. We’ve studied dozens of teams, some that are very good at producing great designs, while others regularly struggle to produce anything that makes users happy. As we’ve looked at the differences between the teams, we’ve started to [...]

Over the past few years, we’ve been studying the emergence of web-based applications and the usability and design challenges that accompany bringing them to light. We’ve also been concerned with the best practices for overcoming these issues to create web apps that actually delight users. During this time, we’ve been asking ourselves, “Are these best [...]

Bruce McCarthy offers this great writeup of our recent Virtual Seminar on Building Robust Personas.
A while back I wrote a piece about personas where I talked it about why it’s a bad idea to base your personas on a single real individual. Using a real person as a substitute persona might seem like a good [...]

I’m pleased to announce the return of our Web App Summit sell-out program.

We’re holding the Summit in Coronado, CA on March 26 - 28, 2008. We’ve got a great line-up of presenters, including Andrew DeVigal, Steve Duenes, Derek Featherstone, Kim Goodwin, Sean Kane, Jeremy Keith, Steve Mulder, Leisa Reichelt, D. Keith Robinson, Bill Scott, Luke Wroblewski, and Indi Young. Jared Spool will also be presenting UIE’s latest research on web app design.

Register by December 11th and get your own limited-edition Web App Summit 2008 iPod nano.

Unbeknown to me, David Armano recorded and posted a small portion of my UI12 Keynote: Magic and Mental Models.
In this segment, I’m talking about how functionality of a customer experience creates delight, sharing examples from Proflowers, Orbitz, and Farecast.

It was a fun presentation and the audience was very responsive. I’ll be giving this presentation again, [...]

Our friend Cameron Moll has an outline and video preview of his upcoming UI12 Full-day tutorial up on his blog.
Cameron works for the LDS Church and has assembled a lot of real-world examples of web design in a large organization. Cameron oversees the creation of highly flexible interfaces that can be repurposed as needed for [...]

In this week’s issue of our email newsletter, UIEtips, we published a fantastic article written by Luke Wroblewski, a Principal Designer at Yahoo!, where he discusses tips for improving web forms and impacting user success.
Read Luke Wroblewski’s article on Web Forms.
If you would like to learn more about design web app forms, you [...]

In this interview, Kevin Cheng and Jared Spool discuss the use of comics to express user experience ideas early in the brainstorming stage of a project. Comics show the team how a user will experience the design.

 

 Kevin Cheng Interviewed by Jared Spool [29:30m]: Play Now | Play in Popup | Download