Join us on March 28, when Kevin Cheng presents Storyboarding: Communicating Your Ideas with Comics & Drawings. Storyboards capture an experience in a visual way. They communicate complex ideas in succinct, understandable ways—whether for planning a feature film or the user experience of an application. Kevin Cheng uses comics to make storyboards more understandable. In [...]

We’ve got something special happening on March 7. Kate Kiefer Lee will be presenting Voice and Tone: Creating Content for Humans as part of our virtual seminar program. The organizational content we’re creating for the web is too often formal, lacking emotion. It’s written for organizations, not people. Writing content for humans is challenging, and [...]

The ultimate goal for user experience is that users enjoy using your product or service. Many companies use satisfaction as a metric for measuring their success. But satisfaction is really just the lack of frustration. You should be focused on what you can do to delight your users.

With collaborative sketching techniques to orient and unify teams, it’s no surprise that you are embracing sketches to explore design ideas earlier in a creative process. But what are your goals for sketching, and how do they translate to your organization or team? And what are some great techniques you can start using right now? [...]

During the first half of 2013, you’ll hear the latest thinking from the best speakers in the user experience design community. Get your team into all the live seminars from January-June, plus their recordings at the lowest price. You’ll save over 25% off the regular pricing. Sign-up Once. Pay Once. All live seminars January through [...]

We’re kicking off 2013 with one of our favorite presenters, Luke Wroblewski, tackling a timely and relevant topic in mobile design – Organizing Mobile Web Experiences. From the reasons why people pull out a mobile device to how we can lay out navigation options on small screens, Luke will detail mobile design thinking and solutions [...]

The Kano Model focuses on users’ basic expectations first; it predicts the investment a team needs to make to elicit delight from users. On October 25 our own Jared Spool will talk about how your competitors, existing design debt, and the evolution of ideas from innovation to market maturity all affect how you need to [...]

On September 13, Jason Grigsby presents Mobile-First Responsive Design. And with your registration before August 31, you’ll get free and immediate access to Ethan Marcotte’s recording of The How and Why of Responsive Web Design. Start practicing mobile-first responsive web design by reordering your CSS, assets, and images. And learn how from Jason Grigsby, co-author [...]

On Thursday, August 30, Chris Risdon presents our next virtual seminar, Mapping the User Experience. As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly critical to find ways to gain insight about customers’ interactions with your service. Experience maps offer a framework for mapping human experiences across [...]

In this seminar you’ll get a reality check on critiques from Adam Connor. He’ll describe how to give, receive, and act upon feedback while confidently guiding your projects through beneficial feedback loops. With the right approach to critique and collaboration, your designs will be stronger than ever. In Adam’s seminar you’ll learn to: Structure projects [...]