Archive for the 'Information Architecture' topic

The IA Summit: Where UX Experts Emerge

Every year, I go to 40 different conferences to hunt for the smartest, best UX presentations for our own conferences and virtual seminars. The IA Summit is, by far, the conference for which I’ve discovered the most talented of our presenters over the years. It was at the IA Summit that I first saw Luke […]

Chris Risdon – Mapping the User Experience

In the current multi-device, interconnected landscape, a user can interact with your product or service from a variety of touchpoints. At each, you must address the user’s needs at a particular place and time. Those needs will be determined by where they are in the experience.

Seth Earley – SharePoint and the User Experience

SharePoint is a powerful tool, but the complexity associated with it can leave users overwhelmed. Users trying to manage content and share information through SharePoint often experience frustration. Seeing where UX fits within SharePoint isn’t always clear.

Mapping the User Experience – An August 30 UIE Virtual Seminar

On Thursday, August 30, Chris Risdon presents our next virtual seminar, Mapping the User Experience. As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly critical to find ways to gain insight about customers’ interactions with your service. Experience maps offer a framework for mapping human experiences across […]

Karen McGrane – Content Strategy for Mobile

Your content is visible practically everywhere. Content strategists need to structure content to allow for viewing on an array of devices. What does that mean for your content management system? And what do you need to build into your content to make it flexible and adaptable?

UIEtips: 8 Things You Need to Know About Taxonomy, Metadata and Information Architecture in SharePoint

In today’s UIEtips, Jeff Carr and Seth Earley discuss eight important things to keep in mind concerning taxonomy, metadata, and IA when using SharePoint. Here’s an excerpt from the article: Only after we have designed and constructed a solid foundation with respect to the organizing principles of our information can we consider how it is […]

UIEtips: 7 Frequently Asked Questions on Card Sorting

There’s nothing worse than spending considerable time on a web site searching for information just to be led down a dark hole. We’ve all experienced the frustration when you think you’re on the right path, about to reach that golden moment of insight and knowledge, only to discover that what you’re in search of can’t […]

Guess What?!? Task Design is Critically Important! – A hard-learned lesson

Years ago, we were watching people try to find products on IKEA.com. (Not for IKEA, but for our other nefarious purposes.) We took several stabs at our study because, well, the first ones seemed fishy to us. Our initial stab had simple tasks. One of them was “Find a bookcase for your living room that […]

Lou Rosenfeld – 8 Better Practices for Great Information Architecture
A Virtual Seminar Follow-up

The goal of any site is for the right audience to find the right information. But beyond your actual content there are many things that can cause findability issues. These tend to be unanswered questions about your primary audience and whether or not you’re satisfying the need of that audience. Good information architecture can help guide your design decisions so that your users can effectively engage with your content.

Clutter

“The problem with this is there’s too much clutter.” That’s what the legal secretary told me when we were studying her firm’s intranet home page. In fact, the page was pretty sparse in layout. The text was nicely laid out in a readable font, with different weights given to headings and body text. Overall, it […]