At this year’s IA Summit in Denver, I’m giving a presentation on measuring the value a UX person delivers, which I’ve called, The Most Valuable UX Person In The World. Borrowing liberally from the Dos Equis ads, I used this as the program description: The Most Valuable UX Person In The World She builds her [...]

When approaching your information architecture, you’ll realize most sets of content can be organized in more than one way. You need to figure out which works best for your audience, your content, and your project’s goal. Donna Spencer shows you the most popular approaches, and offers tips on when and how to use each.

There’s an on-going debate in the design community: are teams better off with generalists or specialists? Those taking the generalist side argue that a breadth of abilities helps more. On the specialists’ side, they claim it is the depth of specific abilities delivering the benefit. From our research in what makes up the most successful [...]

I often start a phone conversation with “Hi, this is Jared.” However, I never start an in-person conversation that way. It would just be weird to walk up to someone, look into their eyes, shake their hands, and say, “Hi, this is Jared.” More likely, I’d say “I’m Jared” or even just “Jared” with a [...]

In our next seminar, Site Search Analytics, Lou Rosenfeld, who helped establish the field of information architecture, will show you how to take advantage of your site’s query data, data that’s sitting on your server right now.

Join us January 12 for our next webinar: Leveraging Search & Discovery Patterns For Great Online Experiences, with Peter Morville and Mark Burrell.

This is your chance to save up to 50% plus lifetime access to the virtual seminars offered during your subscription period. We’re wrapping up 2009 and kicking off 2010 with stellar insights from some of the best speakers in the user experience design community. You choose the program that works best for you. Choose a 3-Month Subscription or a 6-Month Subscription. Sign-up Once. Pay Once. Lifetime Access.

I recently facilitated several usability tests, watching user after user struggle with our client’s web site. Not one user could find the most valuable content on the site. Every user knew exactly what they wanted and all of the information they were looking for was available — they just had no idea how to find [...]

Donna Spencer is our long-time, go-to expert on the topic of Information Architecture. We’re happy to bring her stateside again for the upcoming User Interface 14 conference. Recently, I spoke with her, all the way from Australia, in advance of her trip to Boston.

A few weeks back we held a UIE Virtual Seminar with Pete Bell and Daniel Tunkelang of Endeca. These guys are the experts we go to when talking about designing for facets. As always, we had a number of excellent questions from the live audience that we couldn’t attend to during the seminar, so I got together with Pete and Daniel to record this podcast and cover a number of those remaining questions.