Several weeks later, I submitted Is IT Ready for Experience Design? I wrote this essay for IT managers and CIOs looking to understand what it means to create great experiences for customers.

Now, as a holiday gift, Cutter is letting me give our friends (that includes you) a complimentary PDF of the entire special journal issue, IT Usability: Bridging the Gap Between Machines and People. If you’d like to get it, just go to this page on the Cutter site and follow the instructions.

Warning: The Cutter folks ask for information before you download. I don’t know what they do with this, but I’m betting they use it for the forces of good and not to support the axis of evil. Proceed at your own risk. (It’s ok with me if Bill Gates downloads a bunch of copies. Not that I’m suggesting you falsify information. Wink. Wink.)