Archive for the 'Experience Management' topic

UIEtips article: How to Innovate Right Now

A few years back, Blockbuster, the video rental business, launched an amazing new service. Customers could select movies from the company’s web site, which Blockbuster would mail to their home. The customers could take as long as they wanted to watch the videos, returning the DVDs any time without late fees, all for a recurring […]

UIEtips article: Debunking the Myths of Innovation

Flickr, the online photosharing web site, changed everything for web applications. Flickr was one of the first instances where developers combined elements of Flash and AJAX in a seamless form, along with the HTML page. What many people don’t know is that Flickr wasn’t originally a site for sharing photos. It was originally conceived as […]

SpoolCast: Creating a Web Experience from Scratch with Sean Kane

In this podcast, I had the pleasure of speaking with Sean Kane. Sean helped build one of the world’s most successful web applications as the Director of UI Engineering at Netflix. Last year, Sean left Netflix to co-found Get Listed, a start-up that is going to revolutionize the job search business.

Moving from a mature organization that understands the role of experience design to a brand-new start-up environment without any of the same infrastructure or support can be a real challenge. A challenge that is not unlike the challenge that many UX practitioners face when trying to bootstrap their user experience efforts in a growing organization.

IA Summit Keynote: Journey to the Center of Design

On April 12, I gave the keynote at the IA Summit. It was my second time keynoting this event and a real honor for me. The audience was great and it lead to some very interesting discussion, both at the conference and on blogs and discussion lists everywhere. I’ve posted the slides above and have […]

SpoolCast Crew Episode 7 – The Book of Face: Discussing Facebook’s Design Issues

Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

Slides with Audio for The Dawning of the Age Of Experience

Slideshare.net’s Slidecast technology is pretty slick. With very little effort, I easily added the soundtrack to the slides I’d uploaded earlier: | View | Upload your own Kudos to Rashmi, Jon, and the folks at Slideshare. Thanks to Andy Budd at d.Construct 2007 for letting me use the audio. [Note: the slides don't completely match […]

KJ Analysis is Sweeping The Company!

A while back, I wrote about a question our friend Cheryl had about the KJ technique. Recently, Cheryl got back to me about her company’s reaction: A few months back you kindly responded to my inquiry about facilitating a KJ Analysis session. The team did a great job and I was relieved as a couple […]

Getting Exactly What We Asked For

Someone in eBay’s user experience group must’ve rubbed the belly of a magic lamp last quarter, because a wish was definitely granted.

The Market Maturity Framework is Still Important

We stopped talking about the framework in the late ’90s because we were doing more web work and we weren’t sure if the framework applied to the web. At the time, we couldn’t see the progression, but we now know that it was because we were stuck in the middle of Stage I and it’s hard to see what’s coming from where you are.

Now, more than ten years later, we’re finding ourselves talking about the framework once again.

Would You Bet Your Life Savings On It?

One problem we often see is when the user researchers get overzealous in their improvement suggestions. They start to make recommendations in cases where there may not be any clear evidence the change will eliminate frustration or improve the design in a measurable way.