If you had a chance to build your user experience design team from scratch, what would you do? Where would you focus your resources? What would you do first?
That’s exactly the situation that our friend and second-time Web App Summit presenter, Sean Kane, now finds himself in. Sean recently left Netflix to be the founder [...]

I bet you can tell I’m cleaning out my inbox.
Jen wrote:
I enjoyed your December 10th article, on assessing UX skills, so I sent it around to my colleagues. It was favorably received, but the folks on the alias found that one core skill was missing: the creation of UI mockups, particularly interactive mockups.
The places [...]

Over the last 7 years, we’ve been looking carefully at how to put a user experience team together. We’ve studied dozens of teams, some that are very good at producing great designs, while others regularly struggle to produce anything that makes users happy. As we’ve looked at the differences between the teams, we’ve started to [...]

Slideshare.net’s Slidecast technology is pretty slick.
With very little effort, I easily added the soundtrack to the slides I’d uploaded earlier:

| View | Upload your own

Kudos to Rashmi, Jon, and the folks at Slideshare.
Thanks to Andy Budd at d.Construct 2007 for letting me use the audio.
[Note: the slides don't completely match the audio, as I [...]

There’s been a lot of discussion lately on the Interwebs about how personas are a useless tool. 37Signals’ Jason Fried recently wrote:
We don’t use personas. We use ourselves. I believe personas lead to a false sense of understanding at the deepest, most critical levels.
Every product we build is a product we build for ourselves to [...]

A while back, I wrote about a question our friend Cheryl had about the KJ technique.
Recently, Cheryl got back to me about her company’s reaction:
A few months back you kindly responded to my inquiry about facilitating a KJ Analysis session. The team did a great job and I was relieved as a couple of [...]

We’re big fans of the KJ Technique, a method that helps teams rank the important issues for a focus question, such as “What are the most important usability problems we need to fix in this version of the design?” or “Which user populations are most important to our business?”
In the method, teams brainstorm on potential [...]

Someone in eBay’s user experience group must’ve rubbed the belly of a magic lamp last quarter, because a wish was definitely granted.

In this week’s article, UIE’s Christine Perfetti sat down with Scott to talk about his new book and his research in the area of innovation.

We stopped talking about the framework in the late ’90s because we were doing more web work and we weren’t sure if the framework applied to the web. At the time, we couldn’t see the progression, but we now know that it was because we were stuck in the middle of Stage I and it’s hard to see what’s coming from where you are.

Now, more than ten years later, we’re finding ourselves talking about the framework once again.