Archive for the 'Management' topic

Why Is Not Enough: Overcoming Flaws of the Five Whys

The Five Whys is a popular form of root cause analysis — a way to get to the core reason things aren’t working so that you can identify potential solutions. The goal is to dig deep enough that you’re not just fixing symptoms. The technique, as prescribed, is simple enough. You keep asking why. The […]

Limited Seats Left at the $1,389 Rate for the User Interface 18 Conference

The 125 seats at the $1,389 rate are moving fast for the User Interface 18 Conference. Once the remaining 28 seats are gone, the price goes up $300 to $1,689. Take advantage of the lowest available price and register now for the UI18 Conference in Boston, MA October 21-23. Daylong Workshops Are the Core of […]

Jeff Gothelf – Lean UX: Escaping Product Requirement Hell

Assumptions tend to be the downfall of many research projects. Making design decisions based on generalizations of what people are likely to do leads to surprises once you finally get your product in front of actual users. The result? Rework and frustration due to an overall lack of communication within the team.

Get Your Design Team to All Our Virtual Seminars,
July through December

The virtual seminar schedule is in place for the rest of 2013. We’re bringing you the latest thinking on relevant topics, such as hiring a designer, designing with remote teams, and design workflow, just to name a few. And as always, these seminars are presented by the leading experts in our field, like Leah Buley, […]

UIE Book Corner: Russ Unger’s “Designing the Conversation”

Facilitation is an important skill, whether with collocated or remote teams. It drives conversation and collaboration. The ability to facilitate well is integral when conducting participatory design activities, giving a presentation, or even giving a virtual seminar. Russ joins Adam Churchill to discuss the book and the various types of facilitation in this podcast.

What is innovation in UX design?

So here’s the thing: Innovation isn’t a bad word. Overused? Perhaps. But not bad. How do I know this? Because cheese in bread, cookie dough in ice cream, and Genius Bars inside Apple stores are AMAZING. These are just a few examples of innovation that create great user experiences. They’re creative ways of putting existing […]

Don’t Design For Everyone: A Lesson from Cirque de Soleil

Before Cirque de Soleil, if you thought about a circus, you thought about elephants and lions and poodles that jumped through hoops of fire. The animals were there to make the kids happy. Cirque decided to do something different: no animals. Because they chose no animals, their costs dropped tremendously. It turns out that moving, […]

Building a UX Team? Buy this Book

Lou Adler’s Hire With Your Head is a hidden treasure. The best $19.77 you’ll ever spend. It will help you ensure you get the absolute best UX team, even though ‘user experience’ is not mentioned once in the entire book. Lou shares several head-slappingly simple techniques for hiring the best folks, which is something you […]

Change Attitudes By Involving Developers in Regular Usability Testing

Here’s a simple trick that will produce dramatic improvements in your product or service: bring the developers to your usability tests. Have them spend time watching users actually use the things they’ve built. I’ve been doing this for 30 years and every time it’s exactly the same. As soon as they see someone working with […]

Resources for Yesterday’s Virtual Seminar on Building A Winning UX Strategy with the Kano Model

Yesterday, a couple of hundred of my favorite UX folks tuned in to my UIE Virtual Seminar while I talked about the ways to use the Kano Model as the basis of a winning UX strategy. During the talk, I referenced a bunch of things, so here’s the list: Understanding the Kano Model – A […]