Hot off the presses! We’ve just finalized two more Masters for the UIE Web App Masters Tour, Julie Zhuo and Christian Crumlish. We’re thrilled they can join us.

Julie Zhuo
The designers at Facebook try hard to make Facebook users happy. It’s a hard-to-please audience, and there’s 350 million of them. As Facebook’s Product Design Manager, [...]

Over at the IxDA Discussion List, Benjamin Ho asked about activities he could use at the end of a presentation he was giving at his company’s annual user conference. I got thinking about different exercises we use when we’re training and thought this was a good time to share some of them.
Activity Option #1: Making [...]

On April 12, I gave the keynote at the IA Summit. It was my second time keynoting this event and a real honor for me. The audience was great and it lead to some very interesting discussion, both at the conference and on blogs and discussion lists everywhere.
I’ve posted the slides above and have synched [...]

This spring, our good friends, Steve Krug and Lou Rosenfeld, will offer a two-day workshop series on the topics of discount usability testing and site search analytics. If you haven’t had a chance to hear these two experts share their knowledge, I highly suggest you attend.
Cities, Dates, and Program Details
April 3 in Boston, May 16 [...]

Join us for a social hour in San Francisco on Monday, August 6 from 5:30pm – 7pm.

Last week, we posted a survey to ask our podcast listeners what they thought about our work. To sweeten the deal, we offered to raffle a $25 iTunes or Amazon Gift Certificate off to a lucky participant.
Last week’s winner was Cat – Congratulations! We’ve sent you an email with the details.
For the rest of [...]

I’m giving my The Dawning of the Age of Experience presentation in Seattle tomorrow night and you’re invited.

Here are the details:

What: The July Meeting of ACM Puget Sound SigChi
Date: This Tuesday, July 10th
Location: The Boardroom in the One Union Square Building, Seattle

Our friend, Kyle Pero, is working hard to gather folks involved in user experience to get together, learn what else others are doing, and potentially start having an active local community. She’s currently focusing on Northern New England, centering around Portsmouth, NH. If you’re within driving distance and you want to meet others like you, [...]

It is at the 54th Annual Conference of the Society of Technical Communicators, this week in Minneapolis, where I’m getting a glimpse into what I believe to be the demise of technical writing.

I am visiting the Minneapolis/St. Paul area on Monday, attending the annual STC conference and visiting with several clients. If you’re in this area too, I’d love to meet with you. I’m hosting an informal cocktail hour in Minneapolis on Monday, May 14, from 5:30-7:00.