Archive for the 'Quality' topic

UIEtips: Experience Rot

In this week’s UIEtips, I explain the dangerous effects of experience rot on user experience. Here’s an excerpt from the article: Here’s a counter-intuitive fact: Chances are all those features you’ve been adding to your design are hurting your user experience. Every feature that’s squeezed in, in the name of giving your design a competitive […]

UIEtips: Incorporating Content Strategy into Your Information Architecture

In this week’s UIEtips, Margot Bloomstein shares examples of how organizations are successfully incorporating content strategy into their information architecture. Here’s an excerpt from the article: What’s in, and what’s out? “In my experience, it is very easy for brilliant information architects (or UX people who do information architecture) to underestimate the importance of editorial […]

UIEtips: Five Prevalent Pitfalls when Prototyping

In this week’s UIEtips, I discuss the five most common pitfalls of prototyping. Here’s an excerpt from the article: Prototypes are a fabulous way to exploring ideas with a team. They shorten the time between “This is what we’re thinking…” and “Oh, I get it.” In our work with design teams, we see a lot […]

UIEtips: Why We Sketch

In this week’s UIEtips, I discuss how great designers use sketching for notetaking, to convey their ideas in meetings, to record their conversations with their co-workers, and to support their design research. Here’s an excerpt from the article: Words are powerful, but sometimes they don’t cut it. We can try to describe what we’re imagining, […]

UIEtips: Extraordinarily Radical Redesign Strategies

In this week’s UIEtips Jared M. Spool discusses three radical redesign approach strategies. Here’s an excerpt from the article It’s your most loyal customers who will hate your flip-the-switch redesign the most. Designers are quick to declare, “Users hate change.” But that’s not it at all. Your loyal users have invested a lot over the […]

Don’t Design For Everyone: A Lesson from Cirque de Soleil

Before Cirque de Soleil, if you thought about a circus, you thought about elephants and lions and poodles that jumped through hoops of fire. The animals were there to make the kids happy. Cirque decided to do something different: no animals. Because they chose no animals, their costs dropped tremendously. It turns out that moving, […]

Build a Winning UX Strategy from the Kano Model – Our October 25 Virtual Seminar

The Kano Model focuses on users’ basic expectations first; it predicts the investment a team needs to make to elicit delight from users. On October 25 our own Jared Spool will talk about how your competitors, existing design debt, and the evolution of ideas from innovation to market maturity all affect how you need to […]

iOS6 Maps Is An Incredible Gift to UX and Content Professionals

If you’ve been under a rock for the last week, you might’ve missed that when Apple released iOS6, they changed their Maps application away from using Google’s maps to using something Apple has created. It’s possible you also missed that the shift to their own map data has not made iOS6 users happy. This isn’t […]

Where Do You Draw The Line Of Quality?

You don’t have to hang around me for very long to hear me utter my mantra, “Good Design is Invisible.” Good design, when done well, is invisible to users because it lets them focus on why they are using the product instead of how they are using it. Thanks to the ongoing Apple / Samsung […]