Your organization spends considerable resources to get people to come to your site. Does your site do what it needs to once they get there?
Your users’ experience is a fluid event that frequently starts someplace like Google and, if you’re lucky, ends with them accomplishing their objective at your site. The goal is to make [...]

A few weeks back we held a UIE Virtual Seminar with Pete Bell and Daniel Tunkelang of Endeca. These guys are the experts we go to when talking about designing for facets. As always, we had a number of excellent questions from the live audience that we couldn’t attend to during the seminar, so I got together with Pete and Daniel to record this podcast and cover a number of those remaining questions.

One of the most popular speakers in the history of our User Interface Conference is Gerry McGovern. Certainly most of that popularity is thanks to Gerry’s no-nonsense, customer-centric approach to content management strategy. Gerry joins us in this podcast to discuss customer care words and managing top tasks.

Last month we held a UIE Virtual Seminar where I presented my talk,
Search, Scent, and the Happiness of Pursuit. As always, we had a
number of excellent questions from the live audience that we
couldn’t attend to during the seminar, so, with a little help from
Adam Churchill, I recorded this podcast and cover a number of those
remaining questions.

Faceted search brings us to the next level for easily finding some types of information. We can find cameras within a price range from specific manufacturers. We can quickly locate flights that leave in the afternoon on the airlines we’re collecting miles with. We can easily discover jobs within driving distance that are for companies that we are enamored [...]

There’s lots to say about Search and how to best design for it. Folks often reach out to our own Jared Spool for his thoughts and sage advice on Search. Want to know what he has to say? Jared will be presenting at our July 9 UIE Virtual Seminar – Search, Scent, and the [...]

When you study how designs get made as much as we have, you start to notice something: good design is directly related to effort. Good design takes a lot of work. Bad design, as the bumper sticker says, “it just happens.”
You won’t find this to be any more true than in the design of effective [...]

Our May 7 UIE Virtual Seminar is right around the corner.  If you are struggling with how to organize a vast amount of information for your users, then you’re not going to want to miss this UIE Virtual Seminar.
UIE Virtual Seminar
New Ways to Think about Taxonomy:
The Role of Taxonomies in Your Organization
May 7, 2009, 1:30pm [...]

My article, Design Cop-out #2: Breadcrumbs, is one of the most controversial I’ve written in recent years. People either agree completely or think I’ve gone off the deep end.
When people disagree, it’s often because they think I’m suggesting that we stop putting breadcrumbs in our designs. I’m not suggesting this at all.
I’ve defined a [...]

It’s been years since we’ve written about the Scent of Information and how to use trigger words in links to make them more usable.
So, it shouldn’t be news or a surprise to anyone in the world of web site usability that having clear links that describe what the user will find after clicking is a [...]