Archive for the 'Service Design' topic

Marc Stickdorn – Service Design: Creating Delightful Cross-Channel Experiences

Service design seems to go by an increasing array of names: Customer Experience, Cross-Channel UX, or even just “design thinking.” In most cases, these terms describe a holistic approach to your users’ and customers’ needs, no matter where or when they’re interacting with your product or service. In traditionally siloed organizations, it can be no small task to ensure that you are providing the best possible service.

Be part of a UX roundtable call when you register for UI20

Register for the User Interface 20 Conference by May 22 and you’ll participate in an hour long UX roundtable call with me. Don’t miss this chance to ask me your most burning UX questions (or even your non-burning non UX questions). Come to Boston November 2-4, 2015 for intensive workshops and talks focusing on what […]

Strengthen Your UX Skills with UI19 Videos

Strengthen Your UX Skills with 9 Videos from the UI19 Conference Make you and your team better designers with these videos from nine UX experts for just $99. Hear these latest techniques, proven practices, and important UX ideas. You can even use these videos for team lunch and learns or individual training. Watch the videos whenever you […]

Why Service Design Matters

Creating delightful cross-channel experiences Service design is all about creating the best user experience regardless of the touch point. It brings all channels together – brick and mortar, call centers, and online to create a seamless, delightful experience for your customer. Why Service Design Matters Engagement: See how your customer interacts across various channels Unity: […]

UIEtips: Service Design – Pushing Us Beyond the Familiar

In a conventional UX approach, we’d focus on the bits. With service design, we go beyond and think about the cross-channel experience. Today’s article discusses the intricacies of service design and why you need to pay attention to it. If you find yourself stumbling into the service design world with little direction, then Marc Stickdorn’s […]

Marc Stickdorn – Service Design Thinking

In the realm of user experience, disciplines and titles can take on different meanings. Determining buzzword jargon from actual, useful distinctions and processes is sometimes a bit tricky. The term Service Design has been with us for a while now. Some see it as just plain, good UX. Marc Stickdorn sees it as more than that.