Archive for the 'Service Design' topic

Why Service Design Matters

Creating delightful cross-channel experiences Service design is all about creating the best user experience regardless of the touch point. It brings all channels together – brick and mortar, call centers, and online to create a seamless, delightful experience for your customer. Why Service Design Matters Engagement: See how your customer interacts across various channels Unity: […]

UIEtips: Service Design – Pushing Us Beyond the Familiar

In a conventional UX approach, we’d focus on the bits. With service design, we go beyond and think about the cross-channel experience. Today’s article discusses the intricacies of service design and why you need to pay attention to it. If you find yourself stumbling into the service design world with little direction, then Marc Stickdorn’s […]

Marc Stickdorn – Service Design Thinking

In the realm of user experience, disciplines and titles can take on different meanings. Determining buzzword jargon from actual, useful distinctions and processes is sometimes a bit tricky. The term Service Design has been with us for a while now. Some see it as just plain, good UX. Marc Stickdorn sees it as more than that.