In this week’s UIEtips, I explain what makes an experience innovative. Here’s an excerpt from the article: Everyone assumed the old way of long lines was how you did it. They built their stores with dedicated space to accommodate the lines during busy periods, such as after the holidays. Apple’s new approach meant their architects [...]

In this week’s UIEtips, we look back at a past article where I discuss several different user research strategies and the profound impact they can have on your products. Here’s an excerpt from the article: “Damn, I wish we’d done this a year ago.” That’s what I hear right after I’ve started a team on [...]

In this week’s UIEtips, I discuss how great designers use sketching for notetaking, to convey their ideas in meetings, to record their conversations with their co-workers, and to support their design research. Here’s an excerpt from the article: Words are powerful, but sometimes they don’t cut it. We can try to describe what we’re imagining, [...]

The other day, I wrote about how choosing the right words in your tasks makes a critical difference to the outcome of your user research. Mike Pauley wrote a comment, asking how to make sure you’ve got the right words: Great timing on this, as I am dealing with the same issue with a test [...]