Archive for the 'Usability Toolbox' topic

Usability Tools Podcast: Moderating Usability Tests, Part 2

In this episode of Usability Tools, Brian Christiansen and I continue on how to moderate a usability test.

Usability Tools Podcast: Moderating Usability Tests, Part 1

In this episode of Usability Tools, Brian Christiansen and I talk about how to moderate a usability test. Turns out, the episode got so long that we decided to break it into two parts. This week’s show focuses upon the different roles a single moderator needs to take on during the session.

Assessing Weights for Users’ Needs, Part 2

Yesterday, I talked about how we come up with each row in our Weighted Differences Matrix. For each of these differences, we need to then assess how important it will be to the user’s experience, which we represent with a weight. The weight is a number from zero to ten, where a zero means the […]

Assessing Weights for Users’ Needs, Part 1

When I presented my suggestion for how to compare multiple design alternatives, one step involved creating what I called a Weighted Differences Matrix. In the matrix, each row represents a difference between the design alternative, which, in turn, we interpret to be a factor to help us decide which design is better. How do we […]

Case Study: Comparing Design Alternatives

Last week, I spoke at the Boston IxDA night of Short Talks, where I gave a 10-minute (!) presentation called Case Study: A Discount Approach to Comparing Multiple Design Alternatives. Here’s what the session was described as: What’s the Best Way to Compare Multiple Design Alternatives? Good design practice suggests you create multiple sketches, which […]

SpoolCast: Usability Guerilla Techniques with Dana Chisnell

This week, I had the great honor of speaking with Dana Chisnell, noted usability expert and principal at Usability Works, a consultancy based in San Fransisco. Dana is also the co-author of the recently-released second edition of the Handbook of Usability Testing, a book so fine, I agreed to write the foreword.

IA Summit Keynote: Journey to the Center of Design

On April 12, I gave the keynote at the IA Summit. It was my second time keynoting this event and a real honor for me. The audience was great and it lead to some very interesting discussion, both at the conference and on blogs and discussion lists everywhere. I’ve posted the slides above and have […]

UIEtips article: 3 Important Usability Challenges for Designing Web Apps

Web-based applications are different from content-based web sites because the users are involved in a transaction. In our work researching the usability of a content-based site, we focus on how users will find and react to the information. However, with web-based applications, there are many other considerations we account for. In this week’s article for […]

Usability Tools Podcast: Successful Web App Usability Techniques, Part 2

In this week’s podcast, Brian Christiansen and I continue exploring usability techniques for web-based applications.
This week, we explore the usability technique toolbox, focusing on those methods that help us with web-based applications.

Personas are NOT a Document

Josh has it wrong: Personas are not a document. They are a collective perception about who the users are, what they need, and what solutions will work best. Thinking about personas as a document is the best way to fail.