In the current multi-device, interconnected landscape, a user can interact with your product or service from a variety of touchpoints. At each, you must address the user’s needs at a particular place and time. Those needs will be determined by where they are in the experience.

In today’s UIEtips, I look back on an article from January 2011 – Understanding the Kano Model – A Tool for Sophisticated Designers. In this article, I explain how the Kano Model predicts the reaction of users from initial delight and why the delight fades over time. Here’s an excerpt from the article. When blogging [...]

Speed and performance are a critical aspect of mobile design. Using media queries to design your site responsively is a great way to ensure proper display on mobile devices. But just shrinking a desktop site to work on a mobile device can affect performance.

Mark Schaefer loves Home Depot. He wrote this blog post about how much. However, in that same post, he talked about a breakdown in the experience of being a Home Depot shopper. I’ve been going to Home Depot for 20 years and have spent untold thousands of dollars on home improvement and landscaping materials. I [...]

In any website, there’s a lot of thought that goes into the visual design. But a great visual design is worthless if the site isn’t useful. If the content is confusing, poorly constructed, or even just missing, your users are going to have a horrible experience. Karen McGrane suggests the solution was once much simpler. You’d determine your content, stick it into your design, and never worry about it again. With the web changing as drastically as it has over the past few years, content can no longer be static.

SharePoint is a powerful tool, but the complexity associated with it can leave users overwhelmed. Users trying to manage content and share information through SharePoint often experience frustration. Seeing where UX fits within SharePoint isn’t always clear.

Scenarios are a powerful tool in the design process. They focus on the user experience in its entirety, giving the reason a user is engaging with your product or service. Scenarios allow you to think about the gaps between the experiences. They are great for crossing organizational silos.

Here’s a recap of the resources and information we shared on Twitter last week. Sketching We agree! Why It’s Important to Sketch Before You Wireframe – UX Movement Infographic The Ultimate Customer Experience – infographic User Experience In case you missed @jmspool’s latest blog post, Where Do You Draw The Line Of Quality? Design Useful [...]

Prototyping is an effective way to communicate design ideas. Static PDFs, PSDs, and wireframes can help get your point across but aren’t dynamic. Usually, any necessary changes are logged away as to-dos. They’re then taken back, fixed, and presented again. Nathan Curtis and the team at EightShapes are prototyping with HTML and CSS more in their design process. They find that employing these techniques leads to greater efficiency.

You don’t have to hang around me for very long to hear me utter my mantra, “Good Design is Invisible.” Good design, when done well, is invisible to users because it lets them focus on why they are using the product instead of how they are using it. Thanks to the ongoing Apple / Samsung [...]