SharePoint is a powerful tool, but the complexity associated with it can leave users overwhelmed. Users trying to manage content and share information through SharePoint often experience frustration. Seeing where UX fits within SharePoint isn’t always clear.

Scenarios are a powerful tool in the design process. They focus on the user experience in its entirety, giving the reason a user is engaging with your product or service. Scenarios allow you to think about the gaps between the experiences. They are great for crossing organizational silos.

Here’s a recap of the resources and information we shared on Twitter last week. Sketching We agree! Why It’s Important to Sketch Before You Wireframe – UX Movement Infographic The Ultimate Customer Experience – infographic User Experience In case you missed @jmspool’s latest blog post, Where Do You Draw The Line Of Quality? Design Useful [...]

Prototyping is an effective way to communicate design ideas. Static PDFs, PSDs, and wireframes can help get your point across but aren’t dynamic. Usually, any necessary changes are logged away as to-dos. They’re then taken back, fixed, and presented again. Nathan Curtis and the team at EightShapes are prototyping with HTML and CSS more in their design process. They find that employing these techniques leads to greater efficiency.

You don’t have to hang around me for very long to hear me utter my mantra, “Good Design is Invisible.” Good design, when done well, is invisible to users because it lets them focus on why they are using the product instead of how they are using it. Thanks to the ongoing Apple / Samsung [...]

In today’s UIEtips, Chris Risdon shares what an experience map is and the five elements that make them useful. Here’s an excerpt from the article: I almost always apply five critical components that make an experience map useful. And when I say useful, I’m thinking of two key criteria: First, it can stand on its [...]

On Thursday, August 30, Chris Risdon presents our next virtual seminar, Mapping the User Experience. As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly critical to find ways to gain insight about customers’ interactions with your service. Experience maps offer a framework for mapping human experiences across [...]

Context is an important consideration in designing a mobile experience. As new devices enter the market, designers have to contend with new form factors and consider things such as ergonomics. Even things such as Apple’s retina displays affect approaches to design.

Your content is visible practically everywhere. Content strategists need to structure content to allow for viewing on an array of devices. What does that mean for your content management system? And what do you need to build into your content to make it flexible and adaptable?

Structure aids collaboration and helps achieve consensus. If everyone is participating in a structured environment, you begin with a greater level of understanding. Using a design studio as a process can get everyone on the team communicating and moving in the same direction.