Archive for the 'user research' topic

UIEtips: Service Design – Pushing Us Beyond the Familiar

In a conventional UX approach, we’d focus on the bits. With service design, we go beyond and think about the cross-channel experience. Today’s article discusses the intricacies of service design and why you need to pay attention to it. If you find yourself stumbling into the service design world with little direction, then Marc Stickdorn’s […]

Kim Goodwin – Silo-busting, Scenario-driven Design

Lately, Jared Spool has been mulling over what he defines as deliverables and artifacts in the design process. The idea is that deliverables are more authoritative and complete, whereas artifacts are more conversational and exploratory. Scenarios are an important part of the design process and Jared was curious where they might fit in. So he enlisted Kim Goodwin to chat about it in this podcast.

Leah Buley – UX as a Team Sport

User experience is rarely something you do completely alone. Even if people on the team don’t necessarily focus on UX, they could be indirectly acting in favor of it. Sometimes it comes from a lack of understanding exactly what user experience is or means. People with different approaches and skillsets can be valuable assets when incorporated into the larger human centered design focus.

Minimizing Design Risk with The Minimal Viable Product (MVP)

If your team has been practicing some form of Agile or Scrum, it likely has a loose definition of a MVP. The question is, are you launching MVPs at the end of each sprint, or are you launching “whatever we fit into a 2-week sprint cycle?” If your iteration planning tends to focus on timelines, […]

Marc Stickdorn – Service Design Thinking

In the realm of user experience, disciplines and titles can take on different meanings. Determining buzzword jargon from actual, useful distinctions and processes is sometimes a bit tricky. The term Service Design has been with us for a while now. Some see it as just plain, good UX. Marc Stickdorn sees it as more than that.

Sarah Horton and Jonathan Lazar – Accessibility Research Methods

Accessibility research can help us better understand how people with disabilities use the web and what we in product design and development can do to make that experience more successful and enjoyable. However, accessibility research is often carried out in academia. The valuable insights gained through research are shared and built upon among scholars, but often do not make their way into the practice of people who are designing and building digital products and services.

Conducting Usability Research for Mobile Apps

Mobile changes everything about how we conduct usability research. With the right strategy, we can quickly understand our users’ behavior, wherever they are. Join Cyd Harrell at the UX Immersion Mobile Conference, April 7-9 in Denver to learn the latest techniques for interviewing, gathering data, and involving your entire team. You’ll learn how to: Lead […]

Dana Chisnell – Gaining Design Insights from Your Research Recruiting Process

Getting great participants for usability studies can provide invaluable insights for your design process. But if you aren’t doing your own recruiting, you could be missing out on additional important information. Dana Chisnell has learned that the best way to find great participants is to think of recruiting as bonus user research.

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UIEtips: Devising a Strategy for Responsive Design

In today’s UIEtips, I’m sharing a reprint of an article on the importance of organizations nailing down a strategy for making their sites responsive. Saying yes to responsive design will require changes to your editorial process, the ways you approach visual and interaction design, and how you think about your users and their goals. And […]