In the current multi-device, interconnected landscape, a user can interact with your product or service from a variety of touchpoints. At each, you must address the user’s needs at a particular place and time. Those needs will be determined by where they are in the experience.

Speed and performance are a critical aspect of mobile design. Using media queries to design your site responsively is a great way to ensure proper display on mobile devices. But just shrinking a desktop site to work on a mobile device can affect performance.

Thanks to Marco Dini for translating this post to Italian. “What are some good KPIs I should use to measure our UX?” This is a question that comes in quite frequently and, at its heart, it shows that they are confused about what a KPI is. A KPI is a Key Performance Indicator. It’s a [...]

Mark Schaefer loves Home Depot. He wrote this blog post about how much. However, in that same post, he talked about a breakdown in the experience of being a Home Depot shopper. I’ve been going to Home Depot for 20 years and have spent untold thousands of dollars on home improvement and landscaping materials. I [...]

“Meetings are a waste of time.” “Meetings, ugh—I have real work to do.” Heard these? The perception of meetings worsens when you have an unproductive one. The entire team feels like their time could have been better spent.

In any website, there’s a lot of thought that goes into the visual design. But a great visual design is worthless if the site isn’t useful. If the content is confusing, poorly constructed, or even just missing, your users are going to have a horrible experience. Karen McGrane suggests the solution was once much simpler. You’d determine your content, stick it into your design, and never worry about it again. With the web changing as drastically as it has over the past few years, content can no longer be static.

Here’s a recap of the resources and information we shared on Twitter last week. Prototyping New podcast with @nathanacurtis – Prototyping with HTML and CSS Mobile Some interesting stats on tablet use via infographics. You’ll learn to get rid of the junk your mobile CSS doesn’t need in Mobile-First Responsive Design on 9/13 #uievs Wireframing [...]

SharePoint is a powerful tool, but the complexity associated with it can leave users overwhelmed. Users trying to manage content and share information through SharePoint often experience frustration. Seeing where UX fits within SharePoint isn’t always clear.

Scenarios are a powerful tool in the design process. They focus on the user experience in its entirety, giving the reason a user is engaging with your product or service. Scenarios allow you to think about the gaps between the experiences. They are great for crossing organizational silos.

Prototyping is an effective way to communicate design ideas. Static PDFs, PSDs, and wireframes can help get your point across but aren’t dynamic. Usually, any necessary changes are logged away as to-dos. They’re then taken back, fixed, and presented again. Nathan Curtis and the team at EightShapes are prototyping with HTML and CSS more in their design process. They find that employing these techniques leads to greater efficiency.