Jared M. Spool explores how simple problems can have a hugely negative impact on a customer's brand engagement.
Jared M. Spool shares two more challenges UIE's researchers have seen in usability tests. You'll want to look out for these challenges when users interact with your applications.
Jared M. Spool shares challenges UIE's researchers have seen in usability tests. You'll want to look out for these challenges when users interact with your applications.
Jared M. Spool discusses how to design tools that help designers explore their own data in a fun and interesting way.
Jared M. Spool discusses how the best design teams go about successfully communicating their ideas to the development team.
Jared M. Spool continues his list of common design mistakes he's identified while watching users try to create accounts and sign into web sites.
Every organization sits on a ton of data. Making that data useful is a constant challenge for designers. By looking at what the NYTimes interactive team has done, we can see examples of what is possible.
Jared M. Spool discusses 8 common design mistakes he's identified while watching users try to create accounts and sign into web sites.
Jared M. Spool recently had the chance to talk with Sean Kane, former Director of User Interface Engineering at Netflix, to discuss his initial efforts to bootstrapping his user experience team at his new start up, GetListed. He talks about how he's building the GetListed team and his initial strategy for creating a world-class design, much like he did at Netflix.
Jared M. Spool describes the skills of successful UX teams and a simple method for assessing the skills of your UX team to identify areas of improvements for the team as a whole and individual members.
Jared explains five of the toughest challenges facing designers of web applications: scalability, visual design, comprehension, interactivity, and change management.
Based on research UIE has conducted on dozens of applications, we've assembled an essential set of questions teams need to ask about their design to ensure they are providing the best value to their users.
Based on research UIE has conducted on dozens of applications, we've assembled an essential set of questions teams need to ask about their design to ensure they are providing the best value to their users.
Expert designer, Luke Wroblewski, shares tips for designing web forms based on his experience with the Boingo and British Airways sites.
Luke Wroblewski recently had a difficult experience with the Fairmont Hotel web site. He emerged from his experience with eight best practices for web form design.
UIE's Jared M. Spool recently had a chance to chat with Yahoo!'s Kevin Cheng about his work developing user experience concepts with comics.
Gerry McGovern, one of the world's experts on delivering successful content, discusses how to develop a systematic formula for
Jared M. Spool details the seven essential long-term components to reach a successful redesign project, and avoid costly changes that don't enhance the site's user experience or help the business.
Christine Perfetti details the five techniques crucial for design teams' success when creating designs and products that are truly usable, and looks at reducing the implementation time of the 4 stages every prototype must go through.
Jared M. Spool challenges the myth of Web 2.0, uncovering APIs, RSS, Folksonomies, and Social Networking, which suddenly give application developers a new way to approach hard problems with surprisingly effective results.
Joshua Porter outlines more of the most prevalent mistakes designers make when creating social web applications, and explains how to avoid making them yourself.
UIE's Christine Perfetti recently sat down with Scott Berkun to talk about his new book and his research in the area of innovation.
Jared M. Spool examines the Facebook disaster that occurred when Facebook suddenly introduced a new feature, called the Mini-Feed, to their site that lead to a massive user backlash. By reconstructing the sequence of events that lead to user protests, Jared discusses what happens when a product or feature launch goes wrong, and looks at how to avoid similar results with our own designs.
UIE's Ashley McKee recently spent some time with Kevin Cheng discussing the increasing popularity of using comics in the design process, the five inherent properties of successful comics, the skills needed to create comics, and the best way to deliver comics to key stakeholders.
Kim Goodwin explains the ten most common reasons designs fail, from lack of consistent project ownership to having the wrong people perform design, and offers some solutions to these problems that she's culled from years of conducting hundreds of design projects.
Luke Wroblewski discusses how variations in the alignment of input fields, labels, calls to action, and their surrounding visual elements can support or impair different aspects of user behavior.
Jared Spool discusses how a successful envisionment that focuses on the user's ideal experience can lead a design team's direction for years to come, and explores the many creative techniques for making that vision clear to everyone involved on the project.
Joshua Porter outlines 4 of the most prevalent mistakes designers make when creating social web applications, and explains how to avoid making them yourself.
How can design teams ensure they continue to focus on their users first? In our research, we've found that many successful teams are solving the problem by creating an experience vision.
Joshua Porter investigates the trend to design socially-enabled web applications, and examines the core benefits of investing in social features that apply broadly across many areas on your web site.
UIE's research has surfaced obvious benefits from the persona technique, such as better designer agreement on important features and an in-depth understanding of the user's motivations. But, it also unveiled some benefits that we don't see discussed anywhere. Read about these other benefits here.
Is simplicity a bad design goal?
The practice of designing web applications is so new that few formalized methods for studying them exist. In order to educate ourselves, we must take tours of various web apps to find out what works and what doesn't. Jared Spool explores why we tour web applications, which ones to tour, what to look for, and what we can do with the information we gather.
UIE's Joshua Porter describes lessons learned by one of the best web application design teams in the world.
UIE's Jared Spool recently managed to get a little of Hagan River's time to discuss her newly published report about finding a web application's structure.
Luke Wroblewski discusses how a balanced visual hierarchy provides a clear path for your users to recognize and understand the information displayed on your web site.
We recently sat down with Jeff Patton to discuss how agile development processes can work with and enhance user experience design.
Sites re-launch all the time in spectacular fashion. But this is starting to change. Jared points out how the best design teams are slowly evolving their sites, not drastically overhauling them.
Organizing content is one of the most difficult challenges facing design teams. In this article, Joshua Porter discusses a new strategy called folksonomies that may help alleviate those challenges by letting users organize content all by themselves.
What's the difference between a helpful home page and a common site map? Jared suggests not much, and predicts that home pages with few links will soon become a thing of the past.
Gerry McGovern discusses how most organizations aren't focusing enough on the customer. Their cultures are inwardly-focused and so their web sites are as well. The problem with this approach is that these sites fail. The customer-centric web sites are the ones that succeed.
Apple and Netflix gained insight by investing in understanding the current experience of their potential customers. Those insights led to industry-changing innovations that have made an indelible impression on businesses everywhere.
Does your homepage get too much attention from the design team or other parts of your organization? We find that is often the case. With a little help from The Long Tail, Josh finds ample evidence to suggest that other parts of your site might be more worthy of attention.
Gerry McGovern discusses how the primary purpose of web navigation is to help people to move forward. It is not to tell them where they have been, or where they could have gone.
Jared discusses how a well-built design pattern library makes the development process substantially easier for design teams.
For design teams to get recommendations for change, they need to slow down and go through the four steps of recommendation: Observation, Inference, Opinion, and finally Recommendation.
In UIE's research, we've seen that users on the web want reassurance that others have shared their experiences. This is where Inukshuk content comes into play.
Organizations are becoming increasingly dependent (!) on their intranets. To lead users to the ever-growing available content and functions, intranet designers create Portal pages. In this article, Jared will talk about how the theory of information scent was made to help with the design of these pages.
Jared M. Spool discusses what UIE has learned about building successful gallery pages, including the problems introduced by poor scent.
In this column, Richard MacManus and Joshua Porter explore the new technologies that are making Web 2.0 happen, take a closer look at the new interfaces that demonstrate its power, and ponder the social effects it has on the people who both use and build it.
In our work, we often see many sites deliver information to the users, but it's not the right information. The absence of the right information takes many forms, but it always has the same results -- users can't accomplish their goals. To be successful, design teams must look beyond the navigation and links, and think about how users are going to use the information to accomplish their objectives.
Resources in our organization are usually tightly constrained -- not enough time, money, or people to accomplish everything we want to improve. Knowing how to identify and communicate the business value of a project will substantially help it get approved and supported by the organization. Jared talks about the key five business value areas and how to relate design improvements into the overall success of the organization.
Design is all about change -- hopefully changing for the better. None of us set out to make things worse from the get-go. Yet, as we know all too well, that isn't how it always works out. Jared M. Spool discusses how to introduce design changes that will be embraced, not resisted.
An intuitive interface doesn't happen by accident. It happens when one of two specific conditions are met. In this article, Jared describes the critical relationship between current knowledge (what the user knows when they encounter the design) and target knowledge (what the user needs to know to accomplish their goal), showing the two conditions that lead to an interface users will perceive as intuitive.
Design happens at the intersection of the user, the interface, and their context. It's essential for interface designers to understand the gamut of contexts that can occur, thereby ensuring they create designs that are usable no matter what's happening around the user. In this article, Jared M. Spool explores the various components of context and how to integrate them into the design process.
UIE has been researching how designs are created in the first place. Our goal is to identify those places where usability problems are first put into the design and to come up with ways to prevent it from the outset. in the successful teams, the same three techniques pop up again and again: field studies, personas, and usability testing.
When dealing with information, A web page only does one of two things: either it contains the content that the user wants, or it contains links to get them to the content they want. In this article, Jared shows how, when creating new content, the designer's most important task is to identify the users' trigger words--clues that will get them to the content they desire.
While techniques, such as focus groups, usability tests, and surveys, can lead to valuable insights, the most powerful tool in the toolbox is the field study. We talked with Kate Gomoll, a User Research expert, about how she and her team at Gomoll Research & Design conduct their Field Research.
Clients tell us their frustration with trying to persuade their organizations to make a usability investment. They want to know the best way they can communicate the return on investment (ROI) of good design to their management. In this article, Jared M. Spool discusses how designers in successful organizations have convinced their organizations to launch and fund usability projects.
UIE's researchers have one favorite technique for helping designers collaborate better with each other: The KJ-Method. UIE routinely uses the KJ-Method to help teams find patterns in large amounts of unorganized data. It quickly helps groups establish design priorities and reach consensus.
On your site, is everyone focusing on just "making it work"? Is it the only place people can accomplish their goals? Does making it easy-to-use seem like a low priority? If so, your site (or part of your site) may be a talking horse. Talking horses are important because they demand a different set of priorities than other types of designs. The three main priorities of a talking horse are: focusing on necessary features, reducing support costs. and looking for additional opportunities.
Category Agreement Analysis is a 'wicked good' technique to help designers arrive at a usable information architecture.
Read Jared M. Spool's commentary on why design patterns offer important advantages over traditional template, style guide, and guideline approaches to web design.
Persuasive Design expert, Andrew Chak talks about how designers can create sites that go beyond being usable to being persuasive.
Read our interview with Indi Young, one of the co-founders of Adaptive Path, where she shares her insight into how to build an information architecture from user data and business goals.
Established design fields, like architecture, have time-proven guidelines. Web site design, on the other hand, is a new craft. While new rules seem to be emerging, few have been tested. Guidelines, such as “always include a Search box on the home page sound good, but do they actually produce better sites?
UIE's Christine Perfetti asked Derek Powazek, author of the book, "Design for Community", how best to create effective online communities to impact a site's success. In this interview, Derek gives advice on designing for community features.
How does a site containing thousands of pages of content get users to the content they seek quickly? There are many different strategies for organizing content on sites, and we recently took a hard look at five of them. How should mid-level categories (or departments as we call them) be designed? Does the layout of the information matter? By looking at how a particular category of e-commerce (apparel and home goods) solves the problem, we gained some valuable insights.
This is an interview with Peter Merholz of Adaptive Path. Last year, Adaptive Path, working with interactive media agency Lot21, took on a challenging project--the redesign of three PeopleSoft sites. The redesign involved over 40,000 pages as well as 40 divergent opinions from stakeholders! After four and a half months, the site's information architecture and navigation were transformed. Read about their redesign process.
We've learned that using a web site is a progressive process. Each user transitions from one stage to the next, as they work to accomplish their goal. The most pronounced transitions we've seen are on e-commerce sites. When we watch shoppers focusing on buying a product, we can clearly see each stage and when the transitions fail or succeed. By understanding the stages and how they work, we can learn a lot about building better sites.
Some companies build usable products through the heroic efforts of one or two individuals. Others establish strict processes that are supposed to promote usability, but usually don't. But the companies that are most successful at designing usable products are those in which everyone actually thinks differently. Here's how.
Users' expectations of a product depend on the maturity of its market. By identifying what stage your product is in now, you can anticipate some of the pitfalls that lie ahead.
In the course of our consulting work, we've conducted dozens of usability studies that focus on how people use a variety of printed and online documentation, including manuals, help, cue-cards, and wizards. Here's some of what we've learned!
Every development organization has its own myths about its users' knowledge, experience, and needs. Learn to cheaply and effectively capture and explore these myths, with the payoff being fewer “opinion wars” and a better understanding of your users.
Kim Goodwin, Director of Design at Cooper, explains the process of creating personas from research.
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