Jared M. Spool speaks with Cyd Harrell on conducting user research on mobile devices.
Jared M. Spool talks about five of our favorite usability test variations. You’ll see how we bend and twist basic techniques to discover new things about what we’re designing.
Learn how upping your exposure hours is the fastest path to enhancing the quality of your product or service’s user experience.
Jared M. Spool talks about getting information faster when you avoid three types of questions during user research sessions.
Nate Bolt explores the pros and cons of remote usability testing.
UIE alumni Christine Perfetti provides us 3 steps to ensure you're truly prepared for your usability studies.
Jared Spool discusses with Gerry McGovern how users' performance on a site correlates strongly with their completion of tasks.
Jared Spool explains the 3 personalities needed to moderate successful usability tests.
Dana Chisnell explains how you can easily conduct usability tests "in the wild."
In this popular article, originally published in April 2008, Christine Perfetti outlines the 5 best techniques for convincing management and key stakeholders of the benefits of incorporating usability testing into the formal design process. It's easier than you think.
How can design teams be confident their content pages are understandable to users? How does a team ensure they've designed content pages that communicate the essential information effectively? A simple usability testing technique can help design teams quickly measure how a content page performs with users. We call it the 5-Second Test.
Christine Perfetti outlines the 5 best techniques for convincing management and key stakeholders of the benefits of incorporating usability testing into the formal design process. It's easier than you think.
Jared Spool sheds light on the aspects of usability testing nobody ever talks about, and catalogues some of the things a team learns when they put together their own usability tests, starting with recruiting and ending with analysis.
UIE's Ashley McKee managed to get a bit of Carolyn Snyder's time to discuss the increased popularity of paper prototyping, what the technique is, who can use it, and how it's beneficial to the design process.
In interview-based tasks, the participants interests are discovered, not assigned. Because each task is drawn from the experience and interest of each participant, no two participants perform exactly the same tasks.
In 1998, Rolf Molich held what we could call the first usability testing bake-off. He called it a Comparative Usability Evaluation or CUE. The CUE can help you improve your own usability practices by learning how others test their interfaces.
Jeffrey Eisenberg discusses how teams need to change their design strategies to see dramatic improvements in site conversion rates. They must recognize that while their goal may be conversion, their practice must be persuasion.
The usability lab, with its fancy cameras, one-way mirrors, and comfortable observation suites, is often considered a can't-do-without necessity for conducting serious usability tests. Even those who feel it's not required will jump at the chance to use a lab when available. However, while studying successful projects over the years, we've found that usability testing can often be more effective when the team eliminates the lab from the process.
As we work with teams all over the globe, there are mistakes that we see frequently. These mistakes are very easy to prevent -- if only the team members realized they were making them. Here are seven of the most common mistakes.
Ginny Redish, a recognized expert in the world of usability testing, and author of the book, "A Practical Guide to Usability Testing", has written a fantastic article with tips for ensuring you get the most out of each usability test.
UIE has been researching how designs are created in the first place. Our goal is to identify those places where usability problems are first put into the design and to come up with ways to prevent it from the outset. in the successful teams, the same three techniques pop up again and again: field studies, personas, and usability testing.
While techniques, such as focus groups, usability tests, and surveys, can lead to valuable insights, the most powerful tool in the toolbox is the field study. We talked with Kate Gomoll, a User Research expert, about how she and her team at Gomoll Research & Design conduct their Field Research.
Ginny Redish, a recognized usability expert, shares her insight into usability testing best practices.
In a past article, Jared summarized the benefits of Inherent Value Testing, a simple usability testing technique that can help you measure how your site communicates your product's value
Is your web site chartered with encouraging people to buy or use your product or service? Is it succeeding? It turns out there is a simple usability testing technique that can help you measure how your site communicates your product's inherent value.
UIE's Christine Perfetti asked expert usability practitioner Rolf Molich his thoughts on the best practices surrounding usability testing. Here's what they talked about.
Rolf Molich has conducted two experiments comparing the work of different usability teams, examining their practices, and looking for patterns and differences. His experiments provide extremely valuable material for sharpening individual usability practices.
How many users should you test? Christine Perfetti and Lori Landesman address this commonly-asked question.
Here at User Interface Engineering, we recognize that many people find usability labs to be valuable tools, but we have a different view. We're happy with our no-lab setup and confident that it gives excellent results.
During usability tests, everyone notices when a user fails because a feature breaks down. But when expected things don't happen, or illogical things do happen, it can mean that developers didn't understand what the users needed, or how they would use the product.
Designers want their web site visitors to look over here, but, by following their gaze and analyzing their actions, we know that users more often were looking over there.
We learned a lot about web users by bouncing light off their eyeballs, but this useful technique can't answer some questions, such as why users look at something.
Developers may hesitate to start usability testing because they worry that their product poses special problems in finding, scheduling, or compensating the right users. This shouldn't stop them. We successfully find and test hundreds of users a year and about 10% of these require special tactics for scheduling. Here are some of the things we've learned.