Jared M. Spool talks about why field studies are the most powerful user research technique for successful design teams.
"Know Your Users" is the mantra of any good designer. Yet, what should you actually know about your users? How old they are? How much they make? Or something else entirely? A recent usability test helps identify the 5 things every designer needs to know about their users
This article explores the foundations of designing for innovation. Karen Holtzblatt has created contextual inquiry, a practical, customer-centered approach that helps designers develop creative solutions that dominate the competition.