Steph Hay discusses how trust inspires confidence, which in turn compels decision-making.
Kristina Halvorson introduces what content strategy is and how you can start to make it work for you.
In part 3, Ginny Redish discusses when when to use PDFs on your web site. This article is an excerpt from her book, Letting Go of the Words: Writing Web Content that Works.
In part 2, Ginny Redish discusses when one long page should be used versus several web pages. This article is an excerpt from her book, Letting Go of the Words: Writing Web Content that Works.
In part 1, Ginny Redish explains how you should break up large documents for the web. This article is an excerpt from her book, Letting Go of the Words: Writing Web Content that Works.
UIE's Christine Perfetti and Joshua Porter recently talked with Gerry about the importance of an editorial perspective in a web development process.
When we watched users in their native habitats, we learned a lot about how they use documentation and some of the reasons they don't use it. Many of the issues we saw had little to do with the docs.
Usability testing isn't just for software and web sites. Testing documentation can ensure that it includes--and accurately conveys--all the information users expect and need.
Some wizards work really well, and others confuse users more than they help. Here are some guidelines to help you figure out when to develop one, and the traits we found that make one wizard better than another.
In the late '80s, WordPerfect owned the word processing market, but users needed significant training to master its functionality. Their mental model of the application didn't match how the application actually worked. We call this a conceptual gap. Learn to spot and repair conceptual gaps in your product.
Tabbed Dialogs are popping up everywhere. Since they're so popular, they must be easy to learn and use, right? Well, not so fast! Our observations suggest that they may be creating more usability problems than they solve. Here's why.