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When we chose the topics for our Tour, we picked areas that people told us they want more detailed information on. Here are articles from some of the presenters and interviews from a number of them. Once you peruse these resources, you’ll see why we wanted these Masters on the Tour. Think of it as a sneak peek at the presentations.

1. Design Research Table of Contents

Design Lessons from Facebook’s 350 Million with Julie Zhuo

Podcast Podcast • 34 minutes • Julie Zhuo

When Facebook tweaks anything, it gets coverage across the IT and design realms. If the users don’t like the changes, they form protest groups… how can a team operate under such a public microscope? Julie Zhuo shares how they do it. Read more about it or listen now:

2. Psychology and Design Table of Contents

Designing with the Elements of Play

Article Article • Written by Jared Spool

Jared M. Spool explores some of Stephen Anderson’s thinking on how the elements of game play can serve our business requirements. Read the article

Stephen Anderson's Designing Seductive Business Apps: Live!

Podcast Podcast • 16 minutes • Stephen Anderson

Hear an excerpt of Stephen's talk where he explores how behavioral psychology plays into your design. He discusses three concepts: scarcity, set completion and the feedback loop and how it all effects the user's psyche and actions. Read more about it or listen now:

Stephen Anderson on Seductive Interactions

Podcast Podcast • 36 minutes • Stephen Anderson

How can we design systems that encourage the behaviors we want? Stephen discusses how using human psychology in web apps encourages users’ behavior. Read more about it or listen now:

3. Navigation Design Table of Contents

Browse vs. Search in Application Navigation

Article Article • Written by Hagan Rivers

Hagan Rivers ponders if a search capability would work for finding commands in addition to data sets. Read the article

Escaping Navigation Hell with Hagan Rivers

Podcast Podcast • 25 minutes • Hagan Rivers

Hagan talks about her somewhat radical notion—designing web app navigation as its own, separate application. Read more about it or listen now:

4. Social Interface Design Table of Contents

Design Lessons from Facebook’s 350 Million with Julie Zhuo

Podcast Podcast • 34 minutes • Julie Zhuo

When Facebook tweaks anything, it gets coverage across the IT and design realms. If the users don’t like the changes, they form protest groups… how can a team operate under such a public microscope? Julie Zhuo shares how they do it. Read more about it or listen now:

Crumlish and Malone Design the Social In

Podcast Podcast • 34 minutes • Christian Crumlish and Erin Malone

As soon as we saw Erin Malone and Christian Crumlish’s new book, Designing Social Interfaces, we knew you’d want to hear about their rich collection of social patterns and principles. Read more about it or listen now:

Stephen Anderson on Seductive Interactions

Podcast Podcast • 36 minutes • Stephen Anderson

How can we design systems that encourage the behaviors we want? Stephen discusses how using human psychology in web apps encourages users’ behavior. Read more about it or listen now:

5. Design Patterns Table of Contents

Bill Scott's Designing for Interesting Moments: Live!

Podcast Podcast • 15 minutes • Bill Scott

Hear an excerpt from Bill's Tour talk. Bill delves into one of the principles he covers in his talk: input where there's output. He gives us great examples of patterns and anti-patterns and how it effects the user's interaction with the application. Read more about it or listen now:

Interesting Moments with Bill Scott

Podcast Podcast • 36 minutes • Bill Scott

It’s all about rich interactions. Bill discusses his new book, and his deep history with rich interactions at Sabre, Yahoo! and now Netflix. Read more about it or listen now:

6. Designing within a Large Corporation Table of Contents

Care and Feeding the Corporate Cash Cow with Ken Kellogg

Podcast Podcast • 31 minutes • Ken Kellogg

Ken Kellogg, the Director of User Research at Marriott International, discusses the process of design and research that lay beneath a web site that generated $6.5 billion in revenues in 2009. Read more about it or listen now:

7. Web Form Design Table of Contents

The Apple Store’s Checkout Form Redesign – Part 1 & Part 2

Article Article • Written by Luke Wroblewski

In part 1, Luke dissects the newly redesigned Apple.com checkout process. As always, his critique is brilliant, providing a ton of great tips for anyone designing interactive forms. Read the article

In part 2, Luke Wroblewski continues his review of the newly redesigned Apple.com checkout process. Read the article

Account Sign-in: 8 Design Mistakes to Avoid Part 1 & Part 2

Article Article • Written by Jared Spool

In part 1, Jared discusses 8 common design mistakes he's identified while watching users try to create accounts and sign into web sites. Read the article

In part 2, Jared continues his list of common design mistakes he's identified while watching users try to create accounts and sign into web sites. Read the article

Moving Beyond Static Forms

Podcast Podcast • 35 minutes • Luke Wroblewski

Luke discusses new ways of styling forms to make them less intimidating. Read more about it or listen now:

8. Designing for Retention Table of Contents

Articles and podcasts coming soon.

9. User Experience Design Table of Contents

Web Apps: Where Business Needs and User Needs Collide

Article Article • Written by Jared Spool

Jared Spool discusses how the best web app designers come up with ingenious ways to meet the business requirements while producing a delightful user experience. Read the article

The Wheres and Whens of Users' Expectations

Article Article • Written by Jared Spool

In our research, we've looked to see how the users' expectations played a role in the effectiveness of sign-in functionality. Read the article

Backstage at 37signals with Jason Fried

Podcast Podcast • 29 minutes • Jason Fried

Jason Fried talks about the current work 37signals is doing around single sign on, controlling ballooning projects, and their experiment with rotating design and development teams. Read more about it or listen now:

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Attendee Comments

“I appreciate the focus on web applications and the variety of speakers. The conference is not too big, not too small, making it easier to mix and mingle with attendees and speakers. I got lots of inspiration from the sessions.” — Esther N.

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