About Us

User Interface Engineering is a leading research, training, and consulting firm specializing in web site and product usability. Jared M. Spool founded the company back in 1988 and has built UIE into the largest organization of its kind in the world. With our in-depth research findings based on user observation, we empower development teams to create usable web sites that increase customer satisfaction and loyalty.

Jared M. Spool, Founding Principal

Jared SpoolJared M. Spool is the founder of User Interface Engineering and a co-founder of Center Centre.

If you’ve ever seen Jared speak about user experience design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He’s been working in the field of usability and experience design since 1978, before the term “usability” was ever associated with computers.

Jared spends his time working with the research teams at the User Interface Engineering, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year.

With Dr. Leslie Jensen-Inman, he is starting a new school in Chattanooga, TN, to create the next generation of industry-ready UX Designers. In 2014, the school, under the nickname of the Unicorn Institute, launched a Kickstarter project that successfully raised more that 600% of its initial goal.

He is also the conference chair and keynote speaker at the annual UI Conference and UX Immersion Conference, and manages to squeeze in a fair amount of writing time. He is author of the book Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work. You can find his writing at uie.com and follow his adventures on the twitters at @jmspool.


We've worked with hundreds of companies all over the world, on e-commerce and corporate web sites and products ranging from airport security devices to spreadsheets to financial systems. Perhaps we've worked with someone you know.


We are committed to client satisfaction, so committed, in fact, that we guarantee our work 100%. If you are not satisfied with the quality of our work or one of our courses or workshops you may request a refund, that’s how confident we are that we will meet your expectations.

Contact Information

User Interface Engineering
510 Turnpike St., Suite 102
North Andover, MA 01845

Email: feedback AT uie DOT com

Or you can contact us through our on site form.

  Toll-free: (800) 588-9855 (within the US and Canada)
  Local: (978) 327-5561

Fax: (978) 327-5568

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