About Us

User Interface Engineering is a leading research, training, and consulting firm specializing in web site and product usability. Jared M. Spool founded the company back in 1988 and has built UIE into the largest organization of its kind in the world. With our in-depth research findings based on user observation, we empower development teams to create usable web sites that increase customer satisfaction and loyalty.

Jared M. Spool, Founding Principal

Jared Spool

Jared M. Spool is a co-founder of Center Centre and the founder of UIE. In 2016, with Dr. Leslie Jensen-Inman, he opened Center Centre, a new design school in Chattanooga, TN to create the next generation of industry-ready UX Designers. They created a revolutionary approach to vocational training, infusing Jared’s decades of UX experience with Leslie’s mastery of experience-based learning methodologies.

You’ll also find him as the conference chair and keynote speaker at the annual UI Conference and UX Immersion Conference, and he manages to squeeze in a fair amount of writing time. He is author of the book, Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work.

You’ll find his writing at uie.com. You can also follow his adventures on the Twitters at @jmspool, where he tweets daily about UX design, design strategy, design education, and the wondrous customer service habits of the airline industry.


We've worked with hundreds of companies all over the world, on e-commerce and corporate web sites and products ranging from airport security devices to spreadsheets to financial systems. Perhaps we've worked with someone you know.


We are committed to client satisfaction, so committed, in fact, that we guarantee our work 100%. If you are not satisfied with the quality of our work or one of our courses or workshops you may request a refund, that’s how confident we are that we will meet your expectations.

Contact Information

User Interface Engineering
510 Turnpike St., Suite 102
North Andover, MA 01845

Email: feedback AT uie DOT com

Or you can contact us through our on site form.

  Toll-free: (800) 588-9855 (within the US and Canada)
  Local: (978) 327-5561

Fax: (978) 327-5568

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