Usability Tools Podcast: On-Site Search

Jared Spool

November 26th, 2007

Usability Tools Podcast: On-Site Search
Recorded: November 20th, 2007 from the studios of UIE
Brian Christiansen, UIE Podcast Producer
Duration: 20.5 min | File size: 11 MB
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[ Text Transcript ]


Each week in our Usability Tools Podcast, we will be sitting down to discuss tips and tools for improving your site’s user experience. The goal of our weekly podcast is to share some of the most important findings from UIE’s research on web design and usability.

This week, Brian Christiansen and I discuss On-Site Search. Our research has shown us that no matter how great your search technology is, it will fail your users if the experience hasn’t been carefully crafted. You may be surprised by how easy it is for even the best sites to get it wrong.

Some of the issues we addressed were:

• Why are your users searching your site?
• What separates the best search experiences from the worst?
• What can be done to improve search results?
• How can you tell Search is succeeding on your site?

You’ll want to tune in and hear about the results of our Search Obstacle Course and to learn about the four types of search results. We feel a little time spent improving your site’s search can go a long way.

As always, we’re very interested in hearing from you. Do you have questions or comments about this episode? We love to create shows based on your questions. Please leave a comment below or email us directly at

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3 Responses to “Usability Tools Podcast: On-Site Search”

  1. 180360720 » iA Notebook Says:

    […] two podcasts: On Site Search Are there users who always […]

  2. A guiding light for designers - Darjeelink - Alexis Perrier Says:

    […] episode, Usability Tools Podcast: On-Site Search, opened my eyes on the benefit of having a search bar on a web site. It’s obvious when you […]

  3. Site search: Nice feature or not? : SLI Systems Blog Says:

    […] he got swamped by search vendors but didn’t change his opinion immediately. He seems to have softened his opinion on site search now but is advocating manually tuning results to ensure they are relevant. This approach is fine […]

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