Userability #7 — The Strain of Relationships

Brian Christiansen

May 14th, 2009


This week, how can you court favor with design teams you consult with?
Duration: 14m | 8.5 MB
Recorded: March, 2009
Brian Christiansen, UIE Podcast Producer
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This week’s episode features a surprise in-studio guest, Dana Chisnell of Usability Works. Dana is a usability consultant who pairs up with design teams on a regular basis, all around the U.S. She brought a relationship question to the show… apparently she had us confused with Loveline. (No Dr. Drew here!)

Dana asked,

When I work with design teams, there’s often a lot of competition for who on the team can spend the least amount of time working with the usability geek (me). What can I do, what do I have to do to court favor with the team to let them know that I’m not just an enforcer, but I’m on their side and that we can learn from one another? It’s usually a long-distance situation, where the design team is in one place, geographically (and perhaps spiritually, mentally, etc.), and I’m in another.

Tune in to see how our hosts answer this one without resulting to flowers and chocolate! (Though, those might not hurt anything.)

Have a serious UX question? Send it in and Jared Spool and Robert Hoekman, Jr. will answer it with a healthy dose of levity. Please send your deep, vexing questions to us at We’d love to feature you on the show! Till then, if your’re in a situation like Dana’s, let us know how you handle it in the comments!

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