Userability Podcast #16 – Testing Without Solutions

Brian Christiansen

June 4th, 2010

Duration: 12m | 7 MB
Recorded: March, 2010
Brian Christiansen, UIE Podcast Producer
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This week we have Jon Wold, an interaction designer calling into the show from Oslo, Norway. Jon’s writing a book on usability testing and brings up a really great point about test results: It’s hard to report on problems without suggesting corrections to the problems you observe in testing.

Both Robert and Jared reflect upon how they’ve handled this situation in the past, when conducting tests along with clients. They both agree that presenting test results without ideas for next steps is a recipe for inaction. So how should you improve your testing methods to set your organization up for success?

Robert and Jared both feel it is critical to involve the product’s designers in the testing. The most important takeaway from the testing process is knowledge about how real people use your stuff. With this knowledge, the team’s designers are equipped to suggest solutions.

Tune in to the podcast to hear Robert and Jared’s thoughts for helping teams make design improvements.

Have a serious UX question? Send it in and Jared Spool and Robert Hoekman, Jr. will answer it with a healthy dose of levity. Please send your deep, vexing questions to us at We’d love to feature you on the show!

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