Userability Podcast #19 – Be a Linchpin

Brian Christiansen

July 14th, 2010

Duration: 12m 30s | 7.5 MB
Recorded: March, 2010
Brian Christiansen, UIE Podcast Producer
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This week, calling in from beautiful Salt Lake City, Utah, is Grady Kelly. Grady is inspired by Seth Godin’s new book, Linchpin. He wants to know how UX professionals can work to become indispensable team members and not just another cog in the machine.

Jared believes that indispensability starts with demonstrating the value of your work. Usability improvements reduce frustration and create delight. Have metrics in place that document that progression as your designs are implemented. Are your changes reducing calls to support or increasing sales? Showing those metrics is concrete evidence.

Robert believes just being a user experience professional makes you more than a cog. Set a goal for yourself in your organization, and measure your progress. Reach out to teammates with help, educate them on UX, and build trust. Then, when people come to you for help and their suggestions improve, you know you’ve made a positive impact.

Tune in to the podcast for the full story. Don’t forget, if you have a serious UX question, send it in and Jared Spool and Robert Hoekman, Jr. will answer it with a healthy dose of levity. Please send your deep, vexing questions to us at We’d love to feature you on the show!

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