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UIEtips: Interviews with 2 UX Experts

Jared Spool

August 11th, 2010

You’re in the middle of your workout. Working up a good sweat, listening to music, zoning out, when it suddenly hits you (sort of like the V-8 commercials), you could have been listening to a Spoolcast interview with an accomplished UX expert. Why not workout your brain too?

Regularly, we produce podcast interviews from UX experts as follow ups to their recent UIE Virtual Seminar. There’s never enough time to answer all the excellent questions from the attendees. So we record Q&A sessions with the presenters and share it with everyone (no need to attend the webinar to follow the podcast).

In today’s UIEtips, I interview two fascinating people, Peter Morville and Steve Portigal. Peter presented one of our most popular webinars, Leveraging Search & Discovery Patterns for Great Online Experiences. In his follow-up podcast, Peter discusses how browsing doesn’t scale, as well as two popular patterns: best result first pattern and advanced search.

Listen to Peter Morville’s podcast.

Steve’s webinar, Deep Dive Interviewing Secrets: Making Sure You Don’t Leave Key Information Behind, told us what you must do for an effective interview process (hint, listening is involved). In this podcast, Steve and I discuss various aspects of the interviewing process and share some entertaining stories.

Listen to Steve Portigal’s podcast.

There’s a slew of podcasts to explore on our web site. Subscribe to our RSS feed and have all the latest podcasts at your fingertips automatically.

We’d love to hear what you think about these podcasts. Share your feedback below.

3 Responses to “UIEtips: Interviews with 2 UX Experts”

  1. Deaf Says:

    I’d love to let you know what I think about the podcasts, but as a deaf person I have no access to podcasts on your website. Transcripts are required for podcasts as not everyone can hear or understand or access audio – this includes 37 millions of people with hearing loss in the USA only and 278 millions of people with hearing loss worldwide – not to mention millions more who are foreigners, remedial readers, having cognitive problems, relying on processing information via text rather than via audio, etc. As an user experience organization, would you please provide transcripts to all audio files to improve user experience to those who rely on text? Thank you.

  2. Jared Spool Says:

    Hi Sveta,

    It’s our goal to provide transcripts for every podcast we make. We have them now for the majority of podcasts we’ve produced.

    The rest are in production. Our production time for transcripts are much longer than we like and we’ve got a backlog right now, but it’s definitely something we’re working on.

    Stay tuned.

  3. Deaf Says:

    Thank you, Jared Spool, for the message and efforts to make podcasts accessible via transcripts. We greatly appreciate that.

    I’m glad to see transcripts for the 4 most recent podcasts, but those are the only transcripts I have seen so far in the past 3 months.

    The process can be facilitated by using the services from – their turnaround is a few days.

    We greatly appreciate if podcasts/videos are posted at same time with transcripts/captions for both deaf, hard of hearing, and hearing users to enjoy – it significantly improves user experience for everyone. It would be not fair if hearing people are enjoying the instant access to audio while we are the last people to get information and are often being told to be “patient” and “wait” for indefinite time – we have enough to deal with hearing world…

    Thank you.

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